Wish is one of the online store where you can shop for anything. Instead of only using a search option, the platform customizes the purchasing experience for customers. Shopping on Wish is easy, what happens when the ordered item is fake or damaged. In this article, we’ll guide you on how the Wish return Policy works and ways to claim a refund.
The Policy
There are many reasons why you may require a refund. The products you bought might not be as described, they might be damaged, and the delivery might be wrong. The Wish return policy lasts for 30 days, and you will have 6 – 8 hours to cancel an order if you have just placed one. After the package is retrieved and the return is processed, you will get your money. Note that not all packages will get a free return shipping.
How Does The Policy Work?
When requesting a refund through Wish, note that refunds are resolved back to the payment method you used to purchase your product. Within 14 business days, you should receive your refund.
- Your order will be canceled and will be charged a service fee along with any additional fees if you don’t pick up the item within 14 days.
- You must return only eligible items to get a refund and in some cases, there will be no shipping refunds.
- You have to provide evidence in pictures, receipts, and so on.
- Some items’ refunds are processed following their vendors’ policies.
Items That Cannot Be Returned
- Household supplies such as detergents, e.t.c
- Final sale/second-hand products
- Sex toys
- Perishable items such as juice, pet foods,e.t.c
- Personal hygiene products e.g Shampoos, body cream, and so on.
- Items restricted by Vendor’s policies
How To Request For A Refund?
Requesting for refund is as easy as making an order. Once you have the Wish app, you can follow these steps to submit a request.
- Go To Order History
On the Wish app open “Order history” this is part of the item that pops up when you tap the three lines at the top left corner of the app. This page lists all products you’ve purchased in the past few months, along with the dates of your orders, deliveries, and also “Rate Your Purchase” ratings.
Find the order that you want to get a refund on. However, there are rules as to what you can and cannot get a refund for.
- Click The Purchased Items.
This contains information such as the posting date, the estimated delivery date, tracking ID, e.t.c. Below this page, select “Contact Support”.
The support option appears as an automatic chatbox that starts with hello, and proceeds to identify the issue. It will ask questions about the item like ” have you received it?”, Reply no. The chatbot will walk you through some of the most frequent issues until you locate yours.
The chatbot will provide you with a viable solution or the next step after you have selected an answer.In some cases, it might ask you to wait till a certain date, but if it is urgent, Tap “I want more assistance.”
If it is unable to identify the issue, it will provide you with the customer support contact information to further help you.
- Choose your Refund type
You will be given the option of “Wish Cash” or “Original Payment Method.” Your refund could take days or even weeks if you select the original payment method. However, if you will be shopping on wish again, you can choose the Wish cash option.
- Request Through Email
You can write an email explaining why you need a refund. Include information about the product, your contact information, your order ID, receipt, e.t.c. Send the email to support@wish.com.
Conclusion
Understanding the Wish return policy is essential if you want a refund stress-free. However, it is not considered a customer-friendly policy. Some items cannot be returned even if they are broken or wrong. It is therefore advisable to purchase goods from trusted sellers. Persons have 30 days to request a refund and 6-8 hours to cancel an order. After this time limit, you cannot return any item. You can always contact their customer support for other enquiries.
FAQ’s
- How Can I Check My Refund Status?
You can check the status by contacting customer support or by visiting the Order History of your account. If you are not required to return the goods, refund processing begins within 48 hours. Otherwise, wait 48 hours after the item arrives at its destination.
- Is It Free To Ship Back To Wish?
Not exactly. It depends on your location, the item, and the product’s issue. The cost of shipping may change. While other items may need you to cover the whole cost of the return, some may come with a pre-paid return shipping label.