Can You Return Pets To Petco?

Petco is a Health and Wellness retail store based in the United States. They sell a wide selection of pets, pet foods, products, services, and some types of live animals. Petco is the largest pet retail store in the United States with over 1,200 stores across the country. If you are a lover of pet or you’re thinking of getting a pet? Then Petco is a great place to start. If you’re still hesitating to purchase a pet because you don’t know if you’ll be able to return or send it back if doesn’t meet your needs, then you have nothing to worry about with Petco. Let us see Can You Return Pets To Petco?

Can You Return Pets To Petco?

Petco allows you to return the pet animals you purchased from any of the Petco stores or outlets provided that the return is made during the first 30 days of purchase. A full refund will be given to you once the return is completed. You can return all types of pet except for saltwater aquatic pets. When initiating a return you can choose to complete the transaction via an exchange of equal value. 

What is the Petco Return Policy on Pets? 

The Petco Return policy is simple; you will receive a full refund for your purchase or an exchange of equal value if you return the pet within the stipulated 30 day deadline period. If the return is made after the 30 day deadline, it would not be accepted. Hence, if you wish to return your pet, it must be done before the 30-day deadline elapses, or else your return will not be accepted. You can return your pet by heading to any of the Petco 1500 locations, or you can ship the pet to Petco with the payment receipt to receive your refund. You will be required to provide a valid ID card and the payment receipt of the purchase before a refund is issued to you. Petco allows you to return freshwater aquatic pets, but saltwater aquatic pets on the other hand will not be accepted. When returning an aquatic pet, it must be for a valid reason, Petco will not accept the return of aquatic pets without a valid reason.

How to Return your pet to Petco 

There are two ways to return a pet to Petco, namely;

  1. Return the pet at Petco stores
  2. Ship pet to Petco

Lets take a deeper look at the methods to return a pet to Petco.

Return the Pets at Petco Stores 

You can return your fur buddy or pet fish to Petco by taking it to any of the 1,500 Petco locations and a full refund will be issued to you. However, your return must be in line with the 30day deadline, to receive your refund. However, the refund payment will be made via the same platform as the purchase payment. If you paid by cash, then your refund will be made in cash. However, if the retail store does not have enough cash, you will be issued a corporate check.

To process your refund, you are expected to provide the payment receipt and your valid ID card for authentication. You can present the confirmation email sent to your email address after the purchase was made as to the payment receipt. After validating your payment receipt and ID card, the refund will be issued to you. 

Ship Pet to Petco 

You can return your pets by shipping them to Petco. Simply ship the pet to the address written on the packing slip or to “, 257 Prospect Plains Road, Suite B Cranbury, NJ 08512”. You can return your pet by shipping regardless of if the pet was purchased at the retail store or ordered from net.

What is the Refund Policy for Debit Card Purchases on Petco? 

If you paid for the pet through a debit card, then you will receive your refund through a cash deposit to the debit card’s bank account. However, keep in mind that all pet returns will be investigated by the Petco Return Team. If the team finds discovers a fraudulent return, the customer will face legal actions from Petco. 


You are allowed to return pets or items purchased from any Petco stores or from the Petco online platform within the first 30 days from the day of its purchase. It doesn’t matter if the item purchased has already been opened, or if the pet is sick or dead. Provided you return the pet or item before the 30 day deadline elapsed you will receive your full refund. 


Can I return dead pets to Petco?

Yes. You can return a dead pet if it died within the 30 day deadline period. Petco will offer you a refund and help you dispose of the dead animal.

Can I Return Pets to Petco without a Receipt?

No. You cannot return a pet without the purchase payment receipt. You can use the confirmation email sent to you after purchasing the pet as receipt.

Can I return prescribed items to Petco? 

No. Petco will not accept the return of prescribed items. If there’s a problem with your order, call the Customer Service number: 1-877-738-6742.

Can You Return Pets To Petco?

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