Shopping online for products saves us time and energy, as we can shop from the comfort of our homes, offices, or even when stuck in traffic. But most times, the joy that comes with shopping online is cut short when our packages get lost during delivery. A lost package could indicate that your delivery has been finalized, whereas it has not, or it could be sitting in transit for more than ten days. This article will guide you through the necessary steps on how to handle lost packages from Amazon, USPS, FedEx, and DHL.
In this article, you will learn in detail about how to handle lost packages from Amazon, USPS, FedEx and DHL:
- Three things to do before placing a complaint to your package carrier
- Amazon lost package
- FedEx lost package
- UPS lost package
- USPS lost package
- DHL lost package
Three Things to Do Before Contacting Your Package Carrier
1. Get a tracking I.d. for your package
2. Ascertain the package is lost
3. Contact your service carrier to replace your package or give you a refund.
Amazon Lost Package
If your package gets lost on Amazon, you should call a customer care agent at (888) 280 – 4331 to place a complaint and file a claim. Amazon claim window lasts for about 90 days from the estimated delivery date.
UPS Lost Package
To retrieve a lost package on UPS, you can either fill a claim form online or phone a customer service line, dialing (800) 742 – 5877. Your claim window is open for a time frame of 15 days from the scheduled delivery date.
FedEx Lost Package
The time limit for filing lost packages on FedEx is narrow and depends on the delivery method. It ranges from 21 days from the delivery date for international express to 60days from the delivery date for Express US and FedEx Ground respectively, with a starting reference from the scheduled delivery date.
Upon loss of the package, you can file a claim immediately by calling a customer care agent on 1(800) 463 – 3339 with a complaint of the lost package and all relevant information like your FedEx tracking I.d. disclosed.
DHL Lost Package
For DHL, retrieving a lost package is quite different from other carriers as only the shipper of your package can file a claim. You will therefore need to contact the sender of your item immediately after you discover your package is lost. The shipper must file a lost claim within 30 days of the date that DHL accepted the package.
USPS Lost Package
If your package is missing on USPS, then the sender or recipient of the item can request a refund. Or, if insurance covers your package, you can file a claim within two months from the date of the missing mail search.
Conclusion
Losing a package most times can be avoided when careful procedures are observed. But in cases where such an occurrence cannot be averted, one can only be prepared on how to handle a lost packages from Amazon, USPS, FedEx and DHL. You should find this article helpful in such cases.
Frequently Asked Questions
1. How can one track a package on USPS?
To track a USPS package, all you need to do is follow these simple steps:
- Get a USPS tracking number from the sender of your package
- Go to the USPS web page
- Enter your tracking number on the USPS web page
- The web page will display information about the item course
2. How can one track my amazon package?
Tracking your package determines whether your package has been delivered or not. To track it on Amazon, all you need to do is follow this easy procedure:
- Sign in to your amazon account
- Click on the “return & order” icon on the top right corner, next to your name.
- Click the order you wish to track
- Click on the “track package” button on the selected order page.
3. How can one contact 3rd party sellers for lost packages on amazon?
To contact a third-party seller, you need to be on amazon pay. If you’re already on Amazon pay, all you need to do is to follow these steps:
Step 1: log in to your Amazon account through amazon pay
Step 2: find the transaction you want to file a claim on and click on “Details” on the right side of the transaction
Step 3: choose the “where’s my stuff?” icon on the drop-down box, then click on the orange button with “send to merchant” written on it on the bottom right corner.
Step 4: wait for 24 hours for the seller to respond. And if the seller doesn’t respond, you can file an A-Z Guarantee refund.
4. Does Amazon refund for lost packages?
Yes, as long as you have strong evidence to prove that your package was lost.
