Postmates Vs UberEats – Which Is The Best?

In essence, Postmates and UberEats are two identical companies operating in the delivery service industry. Each of them has similar systems that make it possible for customers to place orders for products at different locations and have them delivered in the twinkle of an eye. Though these two competitive companies have similarities in many regards, they have some differences that are bound to influence your choice when it comes to how they do their respective businesses. The strengths and weaknesses of each of them can be looked at in the areas of delivery coverage, prices, speed of delivery, customer satisfaction, and other important factors. Read further to know more about Postmates Vs UberEats – Which Is The Best?

Postmates Vs UberEats - Which Is The Best?

According to our research, Postmates has wider delivery coverage than Ubereats. While Postmates can pick up goods from nearly all the available stores or restaurants, UberEats will pick up goods only from the partnered restaurants or stores. In terms of promotional offers, Postmates stands somewhere above UberEats. 

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The Basic Differences Between Postmates and UberEats

The Extent of Delivery Services

One of the major things to consider in the Postmates and UberEats comparison is the extent to which you can engage their services. Postmates has wider delivery service coverage than UberEats. With Postmates, you can get orders delivered to you not only from restaurants but also from stores. On the contrary, UberEats deals only in restaurants-food delivery service – nothing more and nothing less.

Limitations of Order.

Another important factor that distinguishes Postmates and UberEats is the degree to which they allow their app users to place orders beyond the circles of their partnership networks.

The conventional operation in the delivery service industry is that the delivery companies often partner with restaurants from whom their app users can place orders. In the case of Postmates and their UberEats counterparts, Postmates has a better system than UberEats in this area. 

With Postmates, users are allowed to order products from both the partnered restaurants and stores as well as non-partnered locations. By implication, Postmates app users have the privilege to order products from nearly all available restaurants and stores. On the contrary, users of UberEats can only order food, and it must be from the restaurants UberEats partners with.

Delivery Charges and a Service Fee

Both companies charge their customers’ delivery and service fees. What they charge depends on their individual company’s policies, though they have some similarities.

The service charge is quite implicit, as the company does not categorically state how much percentage it charges for service fees. Rather, the company set its charges based on the subtotal of the entire product’s costs.

The delivery fee, on the other hand, depends largely on the proximity between the customer’s location and that of the store or restaurant. On average, however, Postmates charges between $3.99 and $5.99 for delivery fees. 

The service fee on UberEats is, however, explicit. UberEats charges 15% of the subtotal cost. The closer the restaurant is to home, the cheaper the delivery fee. The delivery fee for the closest restaurants is around $2.99 to $4.99. UberEats, just like its Postmates counterpart, allows users to tip drivers up to 100%.

Promotional Offers

Note that the two companies compete head-to-head in terms of their prices and charges, so it is sometimes difficult to know which of them offers the best prices.

The judgment of who offers the best price between the duo is usually zeroed out by the promotional offers they give. 

Postmates is by far the best when it comes to promotional offers. While Postmates occasionally extends promotional offers to existing users, UberEats restricts its promotional offers to new users only.

Sometimes, Postmates excites its customers by giving zero charges on delivery—this is a service Uber Eats never attempts.

When you factor in the promotional offers given by each company, you might discover that Postmate’s prices and charges are somehow better than those of UberEats in the long run.

Customer Service

The two companies have great customer service. However, it’s UberEats that takes the lead in this aspect. While UberEats allows telephone calls as a way of responding to customer complaints, Postmates does not have that service.

Conclusion

Postmates and Ubereats are two great companies in the delivery service industry. Though they have many similarities, their differences are wide.

Considering the extent of their delivery services, the limitations of the orders you can place through them, their charges, the promotional offers they give, and customer service, one can see who takes the lead in what areas. Generally speaking, there’s no doubt in the fact both Postmates and UberEats are two big companies that cannot be ignored.

Frequently Asked Questions

  1. Which company is better Postmates and UberEats?

Depending on what you’re looking at, both companies have their pros and cons. If you’re looking for a company that is supportive when issues arise regarding your orders, I think UberEats might be the best. But if you’re looking beyond restaurant food delivery and want orders from almost all the available stores and restaurants, Postmates is the king.

2. Which company is cheapest between Postmates and UberEats?

The truth is that the two companies have similar pricing structures. However, when you factor in the promotional offer, Postmates has lower charges than UberEats.  

Postmates Vs UberEats – Which Is The Best?

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