T mobile phone is a German telecommunication company. Which was founded in 1996, almost 26 years ago. T mobiles are used in many countries such as Austria, Croatia, Germany, Hungary, etc. T mobile phones are easy to operate but customers are now a day’s facing calling-related issues. It is sometimes confusing to set it right even customer care sometimes does not help you. You are only left with an option to do this by yourself. Let’s know more about T mobile Phone Not Receiving Calls.
You cannot risk your mobile phone by doing the calling issues solved by yourself without the particular information provided to you. This article will help you know the various steps to follow when, you face these issues.
Check the following to confirm your device can make or receive calls.
The first step you need to follow is checking the following to confirm whether your device can make or receive calls or not.
- Signal issues can be the one problem that leads to receiving call issues. You need to check the signal bars, If there are two bars, then your connection is right, but if the bars are less than two, then you need to check your signal settings. A weak signal will not allow you to make calls or receive calls.
- You must have a prepaid balance only then, you will be able to enjoy making calls and receiving call features.
- Wi-Fi calling must be set to, cellular only settings. Otherwise, it will lead to some signal issue making it problematic for you to make calls, or receive calls.
- You should have the right features on your account if you are calling an international number.
Cannot make or receive calls
If you have checked all the above and still are not able to make calls or receive calls, then follow the given
- Try restarting your home.
- To ensure that you are using T mobile network turn off the Wi-Fi.
- Turn on VOLTE
- Try uninstalling the apps which you downloaded when the problem started.
- Try restarting your network settings.
- Go to settings
- Click general
- Go to reset
- Click on the reset network settings.
- Update your software. You can do this on any mobile network or WiFi.
Problem making a specific call or international call
If you are facing any call related issues to a specific number or an international number, then you must follow the given steps
- T mobile phones block some specific numbers starting from 1-700, 1-900, and 976 prefixes. You must make sure your number does not start from these prefixes.
- Check the blocked list or spam list, the number you are trying to call should not be in that list.
- Try entering the number from your dialer rather than any saved contacts.
- Any country’s area code or country code must be included, before the number.
- By dialing *67 before the number, disable the caller id.
Dropped calls issue
Normally, a call drops after eight hours. If you are facing issues with dropping the smaller duration calls, then you must try the following
- Try to check the 4G LTE and 5G network coverage to check the level of a signal.
- Try avoiding touching your screen while you are on your call. Normally, the screen wakes up if you press any of the buttons.
- Some phone cases interfere with reception so try removing such cover or case.
- Keep updating your software.
- Try to make another call to the location of dropped call to see if it is still dropping.
- Try moving the sim card to another T mobile device and notice if the calls are still dropping if not then it is a device issue.
Touch tones are not working.
If your touch tones are not working or your voice mail is not recognizing, it then you must follow the given
- Go to phone settings and turn on the touch tones. Though the touch tones do not work on the conference call.
- For the android devices, you should follow the given
- Clear cache
- Clear app cache
- Turn off the audible touch tones
- Update your software
- If still your touch tones do not work then contact the customer care services.
Conclusion
T mobile phones are easy to use and convenient but if your mobile phone is not working correctly, then you must follow the above steps. You can correct all the T mobile issues easily by sitting at your home. You need not stand in long queues for your turn or wait on calls for hours for customer service care.
FAQS
- What happens if my number is blocked?
You can get to know when your number is blocked, the call will only ring once or twice and will go to voicemail.
- Why my phone does not ring when someone calls me?
Probably your phone can be on do not disturb mode try to check any type of setting you made on your phone accidentally.
