If you got an e-mail from Amazon stating that your Amazon Flex has been deactivated and you can’t log in to their app, it might be because you broke one of Amazon’s strict rules and regulations. There is no reason to fret yet, Amazon allows you to re-activate your account under certain conditions. Continue reading to learn why you were deactivated and what you can do to re-activate your Amazon Flex account.
If you can’t log in to Amazon Flex, Amazon may have deactivated your account for a variety of reasons. Check your e-mail for an Amazon deactivation email, which will explain why you were deactivated. Amazon will include a link to appeal your deactivation in the same email. You don’t need to appeal if you were terminated due to inactivity; simply call Amazon Flex support and ask them to reactivate your account. If you’ve been deactivated for any other reason, you’ll need to file an appeal using the link provided in the deactivation notification.
Here’s why your Amazon Flex account got de-activated.
Amazon Flex is a delivery service that allows gig workers to make deliveries in their own vehicles. It is a popular and lucrative job for Independent Contractors, offering pay ranging from $25 to $18 per hour. If you are chosen for this position, you must adhere to Amazon’s stringent employee policies. Your account may have been deactivated owing to the following –
Inactivity
- Amazon may terminate your account if you have not scheduled a shift for more than 6 months or 180 days. Inactivity is a reason for termination because Amazon assumes you are not interested in their Flex program anymore.
If your account has been canceled due to inactivity, it’s as easy as contacting Amazon Flex support at support@amazon or 888-281-6906. Support may ask you to show proof of identification to reactivate your account.
Bringing a passenger or ridesharing while doing deliveries
You are allowed to bring a passenger or a pet along with you while you are delivering shipments, but only if you follow their passenger rules.
- The passenger or pet cannot interact with Amazon customers in any way. This is not the same ruling for service pets, as they are allowed to have interactions.
- The passenger is not allowed to drive.
- The passenger is not allowed to get out of the car while you are picking up packages, or while you are at an Amazon warehouse.
- Working for rideshare apps like Uber and Lyft and picking up rideshare passengers while making deliveries is a direct violation.
- You are not allowed to carry passengers inside the delivery station or restricted pick-up areas.
Amazon will deactivate your Flex account in case of any violations of their passenger policy.
Driving while intoxicated
- As a responsible driver, you are expected to not drive if you are drunk or on drugs.
Amazon has a zero-tolerance policy when it comes to drunk delivery drivers and will instantly deactivate your account if you were found driving under the influence.
Carrying a weapon
- You are not allowed to carry a firearm (loaded or unloaded), a knife, or any object that is made with the intent of it being used as a weapon according to Amazon Flex’s agreement.
Bringing a weapon along with you on the job is considered as endangering Amazon’s customers, even if you possess a concealed carry license.
Harassing customers or workers
- Inappropriate communication either online or in person, including making graphic comments, sending suggestive images, cursing and swearing, insulting, or making physical advances are all violations of Amazon’s harassment policy.
Amazon will remove you in case of a violation of this policy, or a complaint.
Customer Complaints and Missing Deliveries
- You cannot be constantly making late deliveries.
- Customer Complaints regarding misbehavior, wrong deliveries, and lost packages will act against you.
To any respectable company, customers come first. If you are found ruining Amazon’s reputation, you will get deactivated quickly.
Outdated Driving Documents
- You are required to maintain a valid U.S. Driver’s license, valid Vehicle Registration, and your vehicle’s insurance policy.
If you get de-activated for this reason, giving Amazon your updated documents will get you up and going again.
How to get reactivated
In many cases, being re-activated is as easy as asking.
- In case of deactivation due to inactivity, get in contact with Amazon Support at support@amazon or 888-281-6906, and ask the support representative to reinstate your account. You will likely have to provide the reason why you were inactive along with some proof of identification.
In some serious cases, however, it may not be as easy to reactivate your Amazon Flex account.
- Check your email for the deactivation email sent by Amazon, there will be a link or an email provided that you can use to appeal this decision. Explain the situation politely and avoid apologizing as this implies that you are at fault.
Amazon will never ask you to pay to submit an appeal. Don’t pay anyone who states they can have your account reactivated for a sum.
Conclusion
Inactivity, customer complaints, obsolete documents, harassing customers or employees, or violating Amazon’s standards, are all reasons your Amazon Flex could have gotten de-activated. Appealing your deactivation is a wise idea as most of Amazon’s operations are carried out by computers. If your appeal gets denied, you can always try to register a year later or join one of the many competing delivery services like Uber, Lyft, InstaCart, or DoorDash.
Frequently Asked Questions
- Why did I get deactivated for no reason or a false reason?
If you have found that you aren’t guilty of any violations, contact Amazon support and appeal your deactivation as this was likely a mistake.
- How long does the reactivation process take?
It can take anywhere from 1-10 business days to process your appeal. Amazon might conduct investigations in serious cases which may go on till they conclude whether to reinstate you or not.