Viasat is one of the top telecommunication companies located in the U.S.A and some other countries in the world. The company has been in existence for over 30 years providing high-speed satellite service but is still being doubt by some people in the US. This article will review Viasat to see if the company should be trusted or not.
Generally, Viasat is a reliable communication company with a cheap fee structure, high speed internet, and comfortable subscription plans. Another interesting spect of the company is the provision of services in the rural and sub-urban areas of the US unlike other companies that focus on the big cities. However, some users complained about the inefficiency of the customer services which is said to be rather passive and hidden charges by the company. We will look more into different aspects of the company in the next paragraphs.
Pros and Cons
- Pros
- The company is used by about 98% of the U.S citizens across the 52 states
- There is no fee on overusing data services
- High internet speed
- Low fee structure
- Cons
- You might need to sign a long-term contract with the company
- Its services are quite expensive compared to other service providers
- Data above 150GB are regulated by the company
Viasat: User Experience
Many users are satisfied with the services of Viasat which include high internet speed, relatively low fee, and support for rural areas with most complaints about the customer care service and hidden fees applied by the company that are not listed on its website.
Overall, the user experience is good for use but getting charged more than a stated amount can be really annoying especially, when the customer service is poor and will not response to the issue as expected.
Viasat: User Interface
Users can connect with the company through its website which has a great interface for easy navigation and accessibility of the features on it. Through the website, you can sign up with company and select a suitable plan for your needs within minutes. Afterwards, the company will take care of process dish installation to enable you start enjoying your money immediately.
Therefore, it is clear that Viasat has a great user interface which can be navigated easily by any user regardless of the digital skills of the user.
Viasat: Fees and Charges
Viasat operates one of the lowest fee structures in the US since its fees are cheaper than that of many top telecommunication companies in the US. Hence, it should not be surprising that about 98% of the US citizens use one of its services.
The fees and plans available to Viasat users are as follows:
- Unlimited Basic 12 – $39.99
- Unlimited Bronze 12 – $64.99
- Unlimited Silver 25 – $69.99
- Unlimited Gold 50 – $99.99
- Unlimited Platinum 100 – $149.99
The installation fee charged by the company depends on the type of contract signed by a user which is free for some contracts.
Therefore, the fee structure of Viasat is cheap and this has remained a strong selling point for the company.
Viasat: Security
It is important we look at how secured the platform is when reviewing it and Viasat did not disappoint us. The company uses self-developed software known as Viasat Shield to protect its users and platform from hackers and threats.
Viasat Shield is particularly important in protecting the internet services provided by the company; the software monitors all online activities of users of the service and blocks any suspicious activity to prevent cyber attacks and protect sensitive information of users.
Therefore, you can trust the security structure of the company and be sure that your information is safe with Viasat.
FAQs
- How reliable is Viasat?
Viasat is very reliable and has features that qualify it as a good company although some reviews might suggest otherwise.
- Does Viasat have high speed internet?
Yes, the company provides high speed internet service with a minimum of 12 MBps and up to 100 Mbps. The speed of the internet services can however, be affected by some factors like the city you live in.
- Why is my Viasat slow?
The internet service you enjoyed from Viasat can become slow if you have used up your allocated monthly data or there is an issue with the connection.
Conclusion
The above review has shown that Viasat is one of best telecommunication companies in the US and can be trusted. It is not possible for a company to be 100% perfect and therefore, it should not come as a surprise that the company has some bad sides. The bad review given by some users has been because of the poor customer service and hidden fees charged by the company.
Based on this review, we can recommend Viasat to anyone looking for a good telecommunication to deal with in the US.
