Lens Crafters is one of the eyeglass store chains in the USA. Many customers buy different glasses. As such, people sometimes do not like the product they buy. For this reason, many people may wonder about Lens Crafters’ return policy. Lens crafters is a retail company that tries to please its customers with its return policy. If you made your purchase from Lens Crafters, this article is exactly what you want. This article will talk about Lens Crafter’s general return policy lines, return methods and refund policy. Let’s know more Lens Crafters Return Policy.
General Information: Lenskart Return Policy
If you are not truly satisfied with the product you purchased from Lens craft, you should take advantage of Lens crafters’ return policy. Returns are allowed within 30 days from the date of purchase. Also note that you must return Lens crafter with the original purchase receipt. In addition, the product you want to return must be in its original condition and must not be damaged in any way. Remember that it is your responsibility to protect your product. Also, as long as your used eyeglasses are in resalable condition and are not damaged or have any scratches, Lens crafters stores will accept your returns. Unlike some other stores, Lens crafters is more moderate with their customers and provides some economic relief because Lens crafters returns are free and you don’t have to pay any return shipping charges.
Return Methods For Customers
Lens Crafter has provided two options for its customers who want to request returns, through the store and online. Namely, you can return your product through the store or through the official Lens Crafters website. The most important point here is that you have the opportunity to return your glasses that you bought online, both via e-mail and in the store.
Lens Crafters In Store Return
Returns made in the store have very simple steps and you can easily request the return of your glasses product. First, bring your purchased product back to the store where you originally purchased it. You should make sure that your product is in original and undamaged condition. Also, do not forget to bring the original purchase receipt with you. After that, it’s up to the Lens Crafters employees and they’ll take care of the rest.
Lens Crafters Online Return
To return your purchased item online, you must first visit the official Lenscrafters website so you can request a return. But before that, you have to pass some stages. First, you need to fill out a return request form. After completing and submitting this form, you will receive an email from Lenscrafters within 48 hours with a prepaid shipping label. Check. After you receive this email, you must print the return shipping label. Then pack your product in its original box and stick the shipping label on it. It is noteworthy to have the original box. After all these steps, it will be enough for you to return the package through the shipping company.
Refund Stage At The End Of Return Process
After passing all the steps, you have come to the last part and the part that customers who request a return most like and wonder about. The Refund policy under Lens Crafters return policy emphasizes that for online returns, the refund process will be initiated after the item has been checked for compliance with the return policy. You will receive the refund according to the payment method you made when purchasing the product. Additionally, you will receive a confirmation email from Lens Crafters when the refund process begins. However, you should also know that you get instant refunds for in-store returns. In contrast, in the online refund process, a refund can be made within 7-10 business days after the returned product reaches the warehouse.
Conclusion
As a result, lens crafters has created a simple and understandable return policy for customers who do not like their product or want to return it because they received the wrong product. Before returning the product, it is very important to pay attention to the 30-day criterion, the product not being damaged, and the fact that you do not bring your receipt with you. Moreover, different return methods have been introduced for customers. After completing all these stages, refunds are made.
Frequently Asked Questions
- What is Lens Crafters’ Customer Service number and what time can I reach them?
A) Lenscrafters customer service number is 1-877-753-6727. You can arrive Monday to Friday from 8 am to 9 pm and Saturday from 9 am to 7 pm.
- What location can I mail for Lens Crafters returns?
A) Lenscrafters, Inc. You can mail to Lenscrafters at 4000 Luxottica Place, Mason, OH 45040.
- What if I buy a defective product?
A) Don’t worry if you receive a defective item as Lens Crafters will issue you a full refund. You must immediately notify Lens Crafters of the defective product.
