Macy’s is an American chain of discounted stores launched in 1994. Currently, there are in total of 509 stores operating in The United States. The department store has clothing for all ages and genders, beauty products, furniture, shoes, household products, and many other consumer goods. In addition, the consumer-friendly store allows its customers to make returns. Let’s know more about Macy’s return policy warranty.
According to Macy’s return policy, the products that you buy can refund and change for another item within 90 days, from the day of purchase. This period gives the consumers enough time to understand if they want to keep the product or take it back.
Macy’s Return Policy: Explained
Instore Return
- Commodities bought from the store can return to the store.
- Commodities bought online have the option to return by mail and by bringing it to the store.
- Take the article to the store with the original receipt.
- Head to the customer service desk.
- The staff member will scan the receipt for confirmation of purchase and release a full refund or an option to swap with another article.
- In addition, if the original receipt is unavailable, the staff member will extract the purchasing information from the credit card that was used and give a store credit that can be used for future purchases.
Return by Mail
- Article bought online, or in-store can return by mail free of cost.
- Print a Return Label listing the items for return from the website.
- Go to the nearest UPS location.
- Seal each item for return in a box. Also attach the confirmation email, shipping address, and the Return Label to the package.
- When the store receives the parcel, the staff informs about the refund and exchange process through an email.
A full refund is not applicable on gift cards, cosmetic boxes, food products, wall frames, mirrors, bedding, lamps, rugs, and another home article. However, there is a minimal price for return pickups that offer this service.
Macy’s products eligible for refund and exchange
- Shoes
Shoes can be returned within 90 days of purchase in their original box and must be brand new. They can be exchanged for different sizes and styles. Macy’s strictly forbids the return of used shoes. In addition, if there is a genuine reason, the store manager may accept worn shoes for a minimal return.
- Perfumes and Cosmetics
Perfumes and Cosmetics can be returned within 90 days of purchase and should be in their original packaging. Thus, slightly used perfumes and makeup do not meet the criteria for return.
- Rugs
Rugs purchased online can return through mail within 30 days of purchase. In addition, Rugs purchased from the store can return at the store within 7 days. Therefore, this article is not eligible for full refund.
- Clothing
Clothes that are new and have their tags can return within 90 days of purchase. Due to hygiene issues, worn outfits are not eligible for refund and exchange.
- Watches and Jewellery
Watches and Jewellery can return within 30 days of purchase. The item should be in its original box and include all its accessories and the original tag.
- Food and Drinks
Food and drinks once purchased, cannot return and exchange.
- Mattress
Mattress purchased from Macy’s can be returned within 120 days after purchase. Thus, a full refund is not applicable to this article. Additionally, used and worn-out mattresses are not accepted for return.
- Apple products
All Apple products need to be returned in their original packing with full accessories within 14 days from purchase.
Returns policy without Receipt
Macy’s focuses on customer satisfaction. Therefore, you can return any article without having the original receipt. Purchasing history can be extracted if the payment is made with a credit card and the cash is then transferred back into the card within 10 working days.
In case the article is a gift, a refund is granted in the form of store credit. This store credit can be used when making future purchases.
Cash payments go for an intensive inquiry by the staff. The proof is needed in the form of a Government ID to issue a refund.
Return policy without Tags
Many people throw the tags of products as they purchase. Items without tags can return within 90 days for a half reimbursement.
Return policy after 90 days
Macy’s does not accept returns after 90 days of purchase with or without a receipt.
Conclusion
Macy’s allows a return policy on selected items up to 90 days after purchase. The articles need to be in their original packaging with tags. Having a receipt can make refunds and exchanges easier than a lost receipt.
Frequently Asked Questions
- Can I return items to a different Macy’s store?
You can return and exchange bought products from any Macy’s store.
