One can successfully cancel the Cox cable services and still keep the internet service. The process of cancellation demands that you follow a few easy steps to emerge successful in it. Let’s know the steps of How to cancel cox cable but still keep the internet?
You need to understand that Cox doesn’t offer an online cancellation facility. Therefore, you will have to contact the cox customer care department. The Cox customer care department will forward your call to their customer retention team. This team is trained and equipped will skills for keeping the customer on board and persuading them against canceling the service.
Why would one cancel the Cox cable services?
For starters, you need to have a good reason why you want to cancel the cox cable services. Do you have a better alternative? It would be frustrating to go through all the stress of turning down the Cox cable network service only to regret it later. Most Cox customers choose to cancel the cable services to reduce costs. The cabling network services are costly, and not everyone can keep up with this type of expense. Therefore canceling the service is a good idea if you want to avoid all the cable charges.
Customers who have smart TVs are at a great advantage because they can easily access streaming services. That is mainly why there is an increase in customers turning down the cabling service but choosing to keep the internet services. With access to the internet, one can easily access any of their favorite TV shows, movies, sports, and news channels via online streaming platforms and services. The good thing about this is that it will save you a lot of money.
How can you cancel the cox cable services and still keep the internet services?
Once you are confident that you want to cancel the cable service, then you have to figure out how to go about it. Nonetheless, the process of canceling the cable service can be pretty tricky, especially if you don’t know how to go about it. Needless to say, similar to any creditable company, Cox will not easily allow you to go. They aren’t looking to lose their business and will try to persuade you to stay on board.
There are, however, key steps that you have to follow to successfully cancel your Cox cable service and still keep the internet. These steps include:
Calling cox customer care service
You will first have to communicate with the cable company regarding your issue so that you can turn down the cable service. You will need to contact the customer retention department and have a meaningful conversation with them. Note that Cox does not provide an online cancellation service, hence, the need to conduct them.
Preparing a good excuse
Although the choice to keep or cancel the service is yours, you’ll still need to provide a good excuse. Cox’s retention department has customer representatives trained and skilled in giving outstanding and convincing offers. They will therefore try to convince you not to cancel the service. You, therefore, need a good excuse that to beet their persuasiveness.
Stay firm during the call
Remember that your main goal is to successfully cancel the cable service and still keep the internet. Therefore, be calm but firm during the call. Politely, try to make it clear to the customer representatives that you’re unable to keep the cable service and hence need to cancel it.
Enquire about the cancellation details
Confirm all the details concerning the termination of your cable and internet retention services. It is wise to ensure that the representative has successfully canceled the cable service.
Return all equipment:
Once the service has been canceled, ask the agent which instruments you will have to return to the company. Failure to return the equipment within ten days of cancellation means you’ll have to pay additional charges.
What are the effects of canceling a cable service on your monthly bill?
Canceling your Cox cable service will not result into a massive reduction in your monthly bills. The reduction will differ from customer to customer based on their internet bundle subscription. This is because, without the cable service, you will not get any discount on the internet, just bundles. However, this cancellation will lead to a slight reduction in your monthly bills.
Conclusion
Most Cox consumers are looking to cancel their cable service but still keep the internet service. Their reasons for this may vary from customer to customer. For instance, one might have found a better and more affordable network operator while another customer might not be using their TV service anymore. The steps discussed above can thus help you to cancel your Cox cable service successfully. Be firm during the cancellation process, and you will succeed. Confirm with the agent that the cancellation was successful in order to avoid any future misunderstanding.
