Overnight shipping proves how advanced the logistics and transportation industry has become. The fact that this delivery happens while the world is sleeping is surprising. One of the prominent companies to deliver on this surprise is DHL. After a pandemic hit the world, the online shopping and transportation industry boomed and DHL, with its strong global network, connected the sit-at-home shopping lovers and business owners to all brands around the world. But here is where the frustrating reality kicks in; what if you needed some important documents signed to close a critical business deal and your package was not delivered on time, or what if you are getting married and that designer dress of yours has not arrived yet but the tracker shows “delivered”. In this article let us know about the solution for DHL Says Delivered But No Package.
This is something that happens to all of us from time to time, but you cannot just sit back and see your world crashing down, so here are the steps to cater to this situation:
1. Contact them
Go to the official DHL website, and click on contacts. Here you will see various methods of how you can contact the DHL directly as an independent buyer, which includes texting their experts, calling them, contacting them online through the internet, or physically visiting them. Choose what you are most comfortable with!
2. You can ask directly for the tracking ID
Once you have the tracking number, you can enter it on the official DHL website www.dhl.com or at my-package-tracking.com. Whether it be at their service station, the air hubs, the customs, or their local distribution center, it will tell you the location of your package right away.
3. Check with your neighbor
Since everyone has a hectic schedule, we cannot always stay at home to wait for our packages. Therefore, your shipment might have arrived while you were out of the house or asleep. At times like these, your package is most likely to be delivered to your neighbors, so it’s best to not be on the outs with your neighbor and contact them for your parcel.
4. Check at the post office
After trying out your luck with the neighbors, it is best to check for your parcel at the post office. You can go down there with your tracking number and tell them your concerns. If you are lucky, you will find your lost package there, however, if that is not the case you can go to their local distribution center and tell them that your package was shipped but not received and they will deal with this glitch right away.
5. Check with the USPS
DHL has a partnership with USPS and works on some of the orders together. In this inflated economy, even such businesses have to keep their costs in check. So these carrier companies collaborate because it is cost-effective for USPS to deliver in some areas compared to DHL. Sometimes with a lot of deliveries, the process can jumble up and while DHL has done its job of delivered your package to USPS, it might still be at the USPS office. As a result, your package status might show ‘delivered’ while it is still with the USPS.
Conclusion
The technology used in these cargo companies might be the best thing about the expanding trade and globalization, but problems surely occur in this fast-moving industry. If your DHL package shows it was delivered but was not, you might have to step up and follow the tips provided above to get your money’s worth. The concept of “time is money” has laid the foundation of such megacorporations on strict supply chain SLAs and if such delivery issues are not managed, the consumers will suffer.
Frequently asked questions
- What if my package cant be found even with the tracking ID?
Answer; There are alot of reasons why you might be unable to track your package with the help of your tracking ID. They are listed:
- The package might have been damaged during shipping and sent to the packaging center for repackaging.
- The DHL website could be under maintenance.
- There could be a typo in the tracking ID. After all, not everyone is good with technology and thus, might have made a mistake while typing tracking ID. So, it is best to double-check!
- What are the other ways to track my order without the tracking ID?
It is possible to track the package with the reference number as DHL provides you shipper’s reference tracking service.
- What if I receive my package late and it is damaged?
Shipping a package from one end of the planet to the other is likely to get damaged. If that is the case, it is advised that you report the incident to both the local distribution center and the consignee of the shipment. The shipper is the official body that has signed the contract with DHL, thus you should remain calm and file the official complaint through the shipper.
