Canceling your DirecTV subscription can be a complex process that includes a series of call transfers and long holds. You need the time and patience for doing so but you will get through it. Here we have compiled guidelines for you to follow and make this complex procedure a simpler one for you. Let us know about that the Can You Cancel DirecTV Online?
No, you can not cancel your DirecTV subscription online or through an email. To have a DirecTV contract canceled you will have to contact their customer service and by talking to a rep only can you cancel your subscription.
Without further ado, let’s see how to cancel your subscription with DirecTV
How to Cancel Your DirecTV Subscription?
Have Your Latest Bill and Account Information at Hand?
You need to have the latest bill and account information about your DirecTV subscription in your hand and also your contract information such as the terms of your contract and the time left. If your contract goes back to the time before AT&T bought DirecTV then it can be a little complex to get this information because you will have to scroll through your emails to get this information. If there were any changes made then they must have informed you through an email so you can get that information from your mail.
Be Ready to Make a Phone Call
You will not be able to cancel your DirecTV subscription online or through email. For that, you will have to talk to their customer service. You can call customer service at 1-800-288-2020. DirecTV’s customer service is functional daily from 8 am till midnight EST.
Try Scheduling A Call When You Have an Ample Amount of Time
Your own time is valuable but the best time is early in the morning as the support reps are available then and there is less number of calls coming in then as compared to other times of the day. The cancellation policy takes longer to explain and they might put you on hold for longer. Another good time to call customer service is from 10 am to 2 pm on weekdays.
Talk to a Person
There will be several automated messages that you will have to go through before you can talk to a person, a rep in particular. You will have to press certain numbers that will take you further in the process and be keen on always selecting the options that lead you to cancel the plan. You will have to wait for some time before your call is directed to a rep who will process your cancellation plan.
Things to Keep In Mind Before You Make the Call for Cancellation
There are certain things that you need to keep in mind before you place your call for cancellation. They are as follows:-
The Account Owner has to Make The Call
DirecTV ensures that no one can mess up with your account by just calling and canceling the plan. They will ensure you are the person who is calling to cancel the plan whose name the bill is on. So, make sure that you are the account owner before you make the call.
In certain cases, like if the person who subscribed to DirecTV is dead and you need to cancel the plan then explain to them your situation. You will have to provide them with your identification proof and they might even ask you to mail them your documents so prepare for it to escalate the process faster.
Unless you need it don’t agree to their Temporary Account Suspension
Temporary account suspension will be offered to you if you wish to save some money while you’re out on long vacations or travel due to work. But this isn’t a feasible option if you permanently wish to disable your DirecTV services.
Reps are sweet talkers so don’t let them persuade you for a temporary account suspension when you have decided to go for permanent cancellation of your DirecTV Subscription.
The Cancellation Won’t Take Place Immediately
Don’t expect the cancellation to take place on the same day or the next day that you talked with the customer service as the cancellation is a lengthy process and will need time for its completion. It will take more time if you are calling before the holidays or on the weekends. So choose to give them a call when there are certain consecutive business days.
Don’t Believe Everything Your Rep Says
As we mentioned earlier, Reps are sweet talkers but they also seem to lie about a lot of things like their services, how DirecTV works, easy cancellation policy, etc. Don’t just believe everything they say as there are more chances of them lying to you to convince you that you stay with them and withdraw canceling.
Conclusion
Canceling your subscription to DirecTV can be a complex procedure but it can become a simple one if you carry out the steps listed below and keep the things mentioned in your mind. Hope you found your answer to your query.
