Uber ride is the world’s largest ride-sharing company. It is a tech company based in San Francisco operating worldwide in around 72 countries. Initially, it provided transport services to users but now it has expanded its functions by selling groceries items, food deliveries, etc. Cancelling an uber ride is an effortless process, it can be canceled before and even after the ride arrives through the Uber app. Just make sure to cancel the ride as quickly as possible if you wish to avoid cancellation charges.
You have to always give a reason before cancelling an uber ride. Sometimes when your option is not listed, you can choose the “Other” option. Cancellation happens when the driver doesn’t arrive on time.
Here is the guide to canceling an Uber ride:
- Open the Uber App.
- Before the driver accepts your ride, you can swipe up and tap on the “Cancel” button”.
- After the driver accepts, here also you can swipe up and tap on the “Cancel” option available.
- If you wish to cancel an Uber ride without being charged, it is best advised to book the cab when you’re ready and near the pickup location.
At times when you’re in a hurry and don’t want to cancel the ride, you can always call the driver and ask him/her to be on time. If they wish not to arrive at your pickup location, you can ask the driver to cancel.
Calling the driver before canceling the ride is commendable since you will be aware and get a real-time estimate of the arrival.
What happens if you wish to cancel your ride but the driver has already arrived:
- If you cancel the ride after the given grace period of minutes, there will be a cancellation fee between 5$-10$.
- In some cases, your driver might take longer than the estimated arrival time then you can cancel your ride without paying any cancellation fee.
The cancellation fee is charged to compensate the driver for their time and effort. This ensures and incentivizes the drivers to work faithfully.
Canceling a scheduled ride:
- You can tap the 3 parallel at the top left of the app’s home screen.
- Click on the “Your trips” option.
- Then, tap the “Cancel ride” option.
There is no cancellation charge if you cancel a scheduled ride if you cancel it before the driver moves.
Unjust cancellation charges:
There might be situations where you might be falsely charged cancellation fees. In such circumstances, you can always claim it back and raise a dispute.
- You can hit the “Help” button and click the “Trip issues and Refunds”.
- Select the trip where the cancellation fee was charged. Select the reason for the refund and submit.
- You can always call customer service in case they are taking too long to respond.
The cancellation charge will range differently for different cities. Mostly it would begin from 5$ and range up to 15$.
NOTE: THE CANCELLATION FEE WILL ALWAYS BE SHOWN IN YOUR TRIP HISTORY IF LEVIED.
Driver canceling an Uber ride:
The drivers can cancel Uber rides as well if you make them wait for too long. In some cases, if they wish not to travel to your drop location, they cancel it. You can always complain to Uber if they cancel because of the drop location.
The drivers can too cancel the ride after reaching the pickup location or while on the way.
Conclusion:
The support that Uber has provided has benefitted both the citizens and its workers as well. Uber has given employment opportunities to people of all ages to live a distinguished life. The very fact that Uber is user-friendly giving its client rides at low-cost has helped many who wish to be economical.
Starting from booking a cab to canceling a ride, Uber makes sure the customer is provided with every assistance.
Frequently asked questions:
- What should I do when the Uber driver misbehaves?
You can always ask the driver to stop the trip if you feel the driver is being unprofessional so you should never worry about the cancellation fees. Safety should always come first.
- Where does the refund amount go?
The refund will be issued to you as Uber Credits. When you book your next trip, the refunded amount will be deducted from the amount shown on your present trip.
- Is it mandatory to have an Uber app to book a ride?
Yes. Uber is available both in Playstore & AppStore. You have to download the App and create an account. Always give the number that you’re currently using since the driver will connect you via that number only.
- Does Uber provide a pay later option?
Yes, Uber does provide a pay later option if you wish to pay later. You can either pay during the trip or pay after the trip ends.
