Uber Technologies Inc. is a transport mobility service provider based in San Francisco, California, United States. Uber is available in all 50 states of the United States and Washington D.C & Puerto Rico. Uber is a top-rated ride-sharing company for booking travel in the United States. Uber introduced the ‘Uber Roadside Assistance’ in cases of emergency when the car breaks down or a flat tire or out of gas or lockout in the middle of the road. Uber offers this service to its drivers through the largest company of on-demand roadside assistance provider in the United States, Urgent.ly.
How Does Uber Roadside Assistance Work?
Whenever there is an emergency faced by uber driver-partners, they can access Uber Road side Assistance through the Urgent.ly app. The driver-partners are digitally connected to the nearest available & qualified service providers via Urgent.ly. Just as uber passengers track the live status of their uber drivers, similarly uber drivers can track the live status of the road side assistance professionals through the Urgent.ly app.
The professionals will arrive mostly within 30 minutes for the required assistance or help but the time also depends on the driver’s location & accessibility.
How To Connect With Uber Road side Assistance?
To connect with Uber Roadside Assistance, the Uber drivers have to install the urgent.ly app on their phones available on the Google Play Store and Apple Store. They have to open an account on the app using their phone number and email address. Whenever there is a roadside emergency, Uber drivers can simply open the Urgent.ly app, select the assistance service required, enter their location, or can keep their GPS enabled so that the app can know their location, and confirm the request.
The Urgent.ly app works similarly to the Uber app. The Uber drivers can track the roadside assistance professionals reaching them along with their profile picture, phone number, etc. The service requested can also be canceled by the Uber drivers if need be.
When To Call For Uber Road side Assistance?
The Uber driver-partners can call for Uber Road side Assistance for the following:
- emergencies including calling for a towing truck for the car due to a car breakdown, etc.
- when the car is out of gas and the driver needs someone to deliver gas to them
- tire puncture or tire repairing or changing the tire with the spare wheel of the car
- if a driver gets locked out of their car and needs a technician to unlock the car
What Are The Charges For Uber Road side Assistance?
Uber drivers have to pay $0.49 per month to get four road side assistance services from Urgent.ly. Over an entire year, they can access roadside assistance due to any emergency
which will cost them $5.88 annually.
What Is The Connection Between Uber Pro and Uber Roadside Assistance?
Uber Pro is a reward program by Uber for their driver-partners where they can enjoy the benefits of complimentary access to Urgent.ly roadside assistance services based on their efforts and commitments. All Uber drivers have to do is unlock their Uber Pro rewards by offering a high level of service, completing their driving training, completing a certain number of trips, getting high ratings from passengers, accepting more rides, etc.
Uber Pro Reward Levels
There are four reward levels in Uber Pro – Blue, Gold, Platinum, and Diamond. Blue rewards are for all Uber drivers, Gold rewards for 300 – 600 points earned, Platinum rewards for 600 – 1200 points earned, and Diamond rewards for 1200 – 1800 points earned. The benefits will increase for the Uber drivers as they earn more & more points and climb up the levels. Blue rewards do not qualify for complimentary Uber Road side Assistance services but Gold, Platinum, and Diamond rewards do qualify for free 24X7 road side assistance plus provide many more benefits to the Uber drivers.
Conclusion
Uber Roadside Assistance is a very well-thought-of service provided by Uber to their driver-partners in cases of roadside emergencies through the Urgent.ly app. Uber Pro rewards program is beneficial to the Uber drivers as they can earn more points, climb up the Pro levels, and get free 24X7 Uber assistance plus many more benefits. They have to show commitment and effort, and it will save them $0.49 per month of charges required for four roadside assistance services every year.
Frequently Asked Questions
- What are timings available for Uber Road side Assistance?
Uber Roadside Assistance is available 24X7.
- Can an uber driver access Uber Roadside Assistance only when driving a passenger?
Not necessarily. Uber drivers can access Uber Roadside Assistance even when they are driving the vehicle in their time.
- Is getting your vehicle towed free under Uber Roadside Assistance?
No, getting a vehicle towed is free only up to 25 miles after which, the Uber driver will have to pay the extra charges for towing their vehicle.
