Amazon is a B2C platform that caters to the needs and demands of all its consumers. However, sometimes, the products are not according to our preferences and will. Therefore, we need to return those products to the company by following the instruction given under its return policy. Here let us know how an amazon product can be replaced without original packaging. Let us know ‘Can Amazon Products Be Returned Without Original Packaging?’.
Can Amazon Products Be Returned Without Original Packaging?
All items on the list of Amazon are not refundable or replaceable. Certain items that can be replaced within a certain period may be seven days, 14 days, or any other time specified. All the returnable items can be returned only under the circumstances that we need to follow.
Conditions To Return Products At Amazon
The conditions are – we need to keep the product in its original condition; we have to keep all the user manuals, warranty cards, accessories list (if provided), outer box, and everything related to the product we received along with the product. However, we cannot pack the product as it was earlier because we must have torn the cellophane, sheets, and tapes.
But, we must at least keep the box and try to replace it in the best manner possible. It is quite obvious that we are returning the product, and we might not be able to pack it exactly as it was when delivered. Therefore, a product may be returnable only with the original packing, but the quality and method of packing may differ.
Ultimately, we have to return all the things related to the product. We cannot place the product in our box or carton and hand it over to the delivery personnel.
Applicability Of Return Policy
Most of the products that are returnable under the window accept those products which are explicitly mentioned by Amazon that they cannot be returned as their return is not possible. For example: – Movies, TV Shows, Music, Games, Wax Candles, Wall Stickers, etc. These products are non-returnable due to their consumable nature and intangibility.
Genuine And Company End Damages
Products are returnable only when there is some defect in the development or some wrong product has been delivered. It may be physically damaged or has a part missing or defective. We cannot just return a product as we have damaged it or any part has been misplaced by us. If we have deliberately ordered the wrong product, then it defaults on our part, and we cannot return a product.
To analyze whether the mistake was ours or theirs, they send a technician and delivery executive who check the order details, verify the state and quality of the product and then resume the return process.
Executives & Technicians
Technicians are also sent in the cases of electrical appliances like phones, tablets, TVs, ACs, refrigerators, microwaves, etc. The return policy is validated only when they find that product is not in a usable state; otherwise, if there is some small defect, then they try to fix the product.
Delivery Of The Product
Another important condition that needs to be fulfilled to get a product returned is that the products must be delivered to us. We cannot initiate the return process when we don’t possess the product, which is yet to be paid.
Requirement Of Original Packing
Here, original packing means the box in which the product was delivered, containing all the relevant details about our order, such as MRP tag, name, customer name, shipping address, product name, product id, etc. The original packet or lot must be present with us, and we should return the item.
It is strictly mentioned in the return policies of Amazon that the original box in which the item was delivered is to be kept consciously and carefully. This is because it is the only proof of the contract we have, and only through this packet can we show we are defrauded. Otherwise, we might have an online invoice in the app, but it is doubtful whether the product has been delivered or not.
When the delivery executive or technician visits us to take the product, he might require the original package to check the specifications and other relevant details. He needs to verify whether the product is defective or not, and that might be possible only by comparison of the original product with the defective one.
If we do not get the item in the box, mostly in the case of bed sheets and clothes, then we have to keep that packet in which the barcode is pasted and return the product.
Conclusion
We must have ordered something with the world’s greatest B2C market, Amazon. We are mostly dependent on these platforms only due to our busy schedules, laziness, the convenience and flexibility of these applications, and higher standard of living. To return a product to amazon, we might not require the original packing, but we need the original packet/box in which the item was delivered. If that is missing, then the product cannot be replaced.
