CenturyLink has a prestigious name when it comes to internet services. Their modems have always been built with the newest technologies available in the market. But sometimes it happens that due to some reasons you need to return their modems which is completely fine. Let us know more about that the Centurylink Modem Return-Know More.
You must return the modem if you decide to cancel CenturyLink’s internet service under 30 days of your subscription. You can return the new modem to CenturyLink and receive a refund, yes. You must adhere to the CenturyLink company’s return policies to guarantee that your refund will be processed promptly.
Can you return the Centurylink modem?
Yes, they will. Make sure that your explanation for returning the Centurylink modem fits under the business’s terms and conditions. When you leave your internet service provider, you can always approach to have the device to be returned. When you notice that the product has become defective and needs to be changed, you will be provided with a new one.
Why are you returning the modem?
Let’s make it easier for you to follow the steps that apply to your situation. Certain scenarios that may or may not have led to the CenturyLink modem’s return are mentioned below.
The Modem is faulty or outdated
If your CenturyLink is too old or damaged, you can return it. Before returning it to them, you must ask customer support’s permission.
To contact technical support, go to the official CenturyLink website. Your modem will be taken away to see if it can be fixed or if you need to send it back.
Once the confirmation is given, CenturyLink will cover the replacement in the following three situations:
> The CenturyLink modem is being bought by you.
> The CenturyLink modem you purchased is still covered by warranty.
> You received the @Ease protection plan when you bought the CenturyLink modem.
You want to cancel the Centurylink service
If you rented the CenturyLink modem and are discontinuing your services, you must return it 30 days from purchase. On the day you stop using the services, the countdown begins. If you don’t, you’ll be asked to pay the modem’s total retail price.
If you already own a modem and abandoned your subscription to the new services within 30 days of commencing them, the company will reimburse you for the modem. The product must be as new as it was and functional.
You can return your modem for free, and CenturyLink will recycle it for you, provided that it is delivered to the firm within 30 days of the cancellation. If more than a month has elapsed, you can still do so.
You bought the same modem
If you already own a CenturyLink modem and want to keep using it, you may always return the one you received. Before returning the CenturyLink equipment, the provider does advise you to complete the installation process with your device to make sure everything functions as it should.
How you should return your Centurylink modem
To return the modem visit their website and select “Continue as Guest”. Fill in the details required such as name, address, email, etc. Choose one of three ways in which you are willing to receive your return label.
> If you choose the print and email option, the label will be emailed as a PDF file, which you may print right away or at a later time. When you ship a printer to Century Link, the UPS store staff can assist you if you do not have access to one.
> Click on Request QR Code to prevent the inconvenience of printing. When you ship the CenturyLink modem, you can take it to the UPS location.
> You can get the return label from the USPS. However, in this case, it can take up to two weeks before you get it. To ensure that it is delivered to you, make sure your name and mailing address is accurate. If you haven’t before relocated, the information ought to correspond to what is on your account. You must include your current mailing address if you’ve moved.
Packaging and Shipping
Here are some tips if you decide to ship the package rather than traveling alone to one of the Centurylink modem return locations. To avoid fees, it’s crucial to make sure your product arrives at its destination safely. Take into account the following packing and shipping guidelines for this:
> You need to pack the modem and all of the cords that came with your equipment. This includes the adaptor and all cords.
> When you’ve gathered all the extras, pick a sturdy box. Ideally, purchase a new box, although packing the modem in its original box is not harmful (if you still have it preserved). Just be careful to throw away the outdated label.
> It’s time to tape the box properly and close it.
> The Centurylink modem return label should now be attached outside the box. Use clear tape to enclose the label.
> Deliver the box to any authorized USP shipping facility in the area.
Conclusion
You do not need to pay any extra money if you follow a few key guidelines and dates while returning your CenturyLink modem. Everything you need to know about the return and delivery process is covered in this article.
FAQs
Q. Does Century refund for the modem when returned?
Ans: Yes, they do refund the modem when returned, if it is returned under 30 days of purchase.
Q. What happens if you do not return the modem on time?
Ans: Centurylink can impose a fine of up to $200 if not returned on time.
