PetSmart is a well-known retail outlet providing both Pet products, including food and toys, and live animals, like birds, dogs, cats, fish, and more. But what if you want to return a Pet or Pet supplies from PetSmart because of an error in delivery or other personal reasons? PetSmart allows customers to return unopened products in their original form for a full refund, less shipping, gift-wrapping, or other fees. For purchases made in-store or online, customers have 60 days to return the product for a full refund. However, you only have 14 days to return a live Pet. Let us see about PetSmart Return Policy.
PetSmart’s Live Animal Return Policy
Live animals bought from PetSmart, like snakes, iguanas, hamsters, and similar Pets, can be returned not more than 14 days after purchase.
PetSmart needs the Pet, the original receipt, and other papers or information acquired at the time of purchase to process a return.
Keep in mind that you may get a refund from PetSmart even if your Pet passed away after it was bought.
Your pet must be returned to the same PetSmart location from where you originally bought it, and you’ll need to have a valid government-issued ID.
PetSmart’s Fish Return Policy.
Fish bought from PetSmart can be returned in not more than 14 days with a valid government-issued ID and the purchase receipt, like other live Pets.
Furthermore, PetSmart’s return policy for a dead fish states that such returns must be made to the store where it was bought. Also, a water sample must be included.
PetSmart Return Policy for Items without the Box
Products must be returned in their original packaging to be accepted for a refund at PetSmart.
Therefore, it is probable that your PetSmart return will be rejected if not made in the product’s original packaging.
However, if the manager at your local PetSmart believes you qualify and have enough reasons to be allowed a refund, they can accept your return without the original packaging.
PetSmart’s Return Policy for Opened Items
PetSmart accepts returns of opened products if they are returned in their original packaging. PetSmart allows you to swap an opened bag of Pet food for a different brand if you decide to return such for personal reasons.
Customarily, PetSmart allows 60 days for returns on unopened products, but you’ll only have a 14 days window for an opened product.
Does PetSmart Accept Returns without Receipts?
Petsmart’s return policy states that every return must be made together with a receipt before such will be considered for a refund.
On the other hand, a Merchandise Return Card will be offered for returns without a receipt. The Merchandise Return Card will be given after the presentation of a valid government-issued ID and the product in question.
For an exchange without the receipt, outstanding balances will be credited to the payment channel used during the original purchases.
Does PetSmart Look Up Receipts While Making Returns without Receipts?
With a PetSmart Treats Rewards membership, you may return products without a receipt since your purchase history can easily be traced.
By enrolling in PetSmart’s Treats Rewards program, you’ll have 24/7 online access to your full rewards system, including your purchase history.
PetSmart Online Return Policy
PetSmart features many convenient options for returning online purchases to receive a refund or an alternative product. Products ordered online from PetSmart can be returned to a local store or by email.
Return to a Local Store You can get a refund or an alternative product at all PetSmart locations if you are not fulfilled with an online purchase. The process is as follows
- To assist you find a PetSmart near you, the company provides an online store finder.
- You’ll need the box the product came in and the packing slip or shipment confirmation to make a return.
- Refunds are issued back to the original payment channel by credit back to the same card used for the original purchase.
- Merchandise return cards are issued if you don’t want your refund on the card used for the original purchases or if you paid through another online payment channel like PayPal.
Note that you can’t use the PetSmart product return card anywhere else.
- By Mail
You can return your PetSmart online purchases by mail, but the cost of return postage will be your responsibility.
- If you need to return something you bought from PetSmart online, be sure to pack it well and include the packing slip; endeavor to make a copy of it for your own files.
- Include the PetSmart return shipping label and select a delivery channel that allows tracking and insurance.
There is no provision for exchange through this channel; only returns can be made.
Conclusion
PetSmart has a flexible return policy, allowing for products such as live Pets and Pet supplies to be returned with ease. When returning a product to PetSmart, it’s best to do so with the original payment channel, the receipt or other evidence of purchase, a government-issued ID, and the product itself.
PetSmart will credit your original mode in no more than 14 business days. PetSmart may give a merchandise credit if you do not have your payment channel on hand or have misplaced your receipt.
FAQs:
Does PetSmart Accept Returns on Chewy Products?
PetSmart no longer accepts returns on Chewy purchases.
Although Chewy was formerly under Petsmart’s management, the two companies are now managed independently of each other. Therefore, PetSmart does not accept returns of Chewy products
What is the Duration of PetSmart Refund?
Once PetSmart receives your returned product(s), it may take up to 30 days to process your refund. The time it takes for a credit to be processed may range from three to seven days.
