Zalora is an e-commerce website based in Singapore. It is part of the Global Fashion Group and is one of the leading fashion groups. Zalora started its journey in 2012. You can buy top international and local fashion and footwear brands from Zalora. You can get items for every group of people from Zalora. It offers products like shoes, clothing, bags, accessories, sports, luggage, beauty, boots, and other fashion-related things you can shop from Zalora. Keep reading to know about Zalora Return Policy.
Whenever you get any misplaced product from Zalora, or if that product is different in size, color, or has some defect, you want to return it to Zalora. Then you can exchange it or return it within 30 days of delivery.
Zalora offers a return of multiple products at a time, and for this, you need to pack the different ordered products in one package and hand it over to the pickup man at Zalora along with the order receipt.
To return a product to Zalora, you can fill out the return slip provided by Zalora and submit it with the reason for return on the Zalora website. Zalora does not charge customers for returns.
You can get your refund within two working days because, after a return, one of the Zalora teams will review the item returned by the customer and then issue a credit refund through your preferred payment method.
Zalora’s return policy
Zalora operates its services in some countries, such as Singapore, the Philippines, Malaysia, Hong Kong, and some more, and the return policy of Zalora varies by country.
Return Policy:
- Zalora offers returns on jewelry products for seven days.
- When you shop in the lifestyle category on Zalora and want to return those items, Zalora will accept returns after 15 days of delivery.
- Zalora will accept returns of most of the products within days of delivery.
- You can only return those items to Zalora which are in their original quality as Zalora delivered them to you.
- You must fill out the return form on Zalora to return a product and get a replacement or refund.
- Customers need to pack the item in the original package from Zalora before returning it.
- All the tags and seals of the products should be attached to the product before return.
How can you get an exchange for your product from Zalora?
Zalora offers exchanges for only those products if they are delivered in different sizes and colors to you. You will have to return the original product to Zalora, which they carry, to get a replacement for your product.
You can fill out the return form to get an exchange for a product. You have to mention why you want to return it and indicate that you desire to exchange it.
Zalora does not offer exchanges on all its products.
Zalora: Refund Process
Zalora will credit the return after checking the returned item, and you can get it through your preferred payment method, which you select while filling out the return form. Zalora will issue a refund only if the customer has returned the original product to Zalora; otherwise, they will hold the return amount.
To get a refund fluently, you should fill in all the details in the refund form carefully and correctly. If you fill in an incorrect ingredient in the return form, Zalora will credit your refund amount as a store credit balance, which you can use whenever you shop next time at Zalora.
Can you return an item to Zalora without a receipt?
If you lost your Zalora receipt or you are not getting the product, and it is in the return and exchange period offered by Zalora, then you can log in to your Zalora account and download your invoice from there, or you can contact the customer support team of Zalora and request your order invoice or receipt.
How long does it take Zalora to credit a refund?
Zalora credits your refund through the payment method you used when you placed your order on Zalora, but if you want to change the payment method, you can change it while filling out the return form on Zalora. The form you select may depend on how many days Zalora takes to credit your refund. If you choose bank transfer, it may take up to 3 to 5 working days, and when you select a debit or credit card for your refund amount. It will take 1 to 5 working days. Zalora takes only one day if you choose the store credit option for your refund.
Zalora accepts refunds via other payment methods such as Grabpay, Maybank EZ Pay, and Paypal.
Conclusion
On its website, Zalora sells top international fashion brands and local brands. You can buy many products from Zalora based on your fashion preferences, but if you buy any product that you think does not fit you, has a color or size issue, or you changed your mind, you can return it to Zalora within 30 days of delivery in some cases. You can return it and ask for a replacement or refund from Zalora. If you follow the policies determined by Zalora, you can return the product and get an exchange or refund from Zalora.
FAQ:
Does Zalora offer free shipping?
Zalora is offering free shipping for 365 days with their Zalora Now.
Which couriers deliver products for Zalora?
Zalora has partnered with local courier service provider companies such as LBC Express, 2GO, Entergo, DHL, and 7-Eleven. You can track and trace the location of your packages using ParcelsApp.com.
