Let’s first discuss what a restocking fee is. A restocking fee is a fee charged to a customer when a product is returned for a refund. Most companies do not charge restocking fees when a customer chooses to return it provided the requirements for the return policy are being met. Restocking fees can be charged at a flat rate or a percentage of the item’s cost. Yes, unfortunately Best Buy does charge a restocking fee for certain on their commodities. A $45 fee is charged for the devices that need to be activated. On most of their products 15% fee of the price of the product is charged. Exemption from restocking fee is gained if you live in any of these states Alabama, Colorado, Hawaii, Mississippi, Iowa, Ohio, Oklahoma, and South Carolina or if you’re a Best Buy Totaltech Member or if the product is unopened.
Does Best Buy Charge A Restocking Fee?
Yes, a restocking fee is charged by Best Buy for certain products.
Best Buy charges a $45 fee for devices that require to be switched on. However, you do not have to pay any charges for getting your prepaid phone activated.
Products like projectors, projector screens, premium camcorders, electric mopeds, leg and body recovery systems, DSLR cameras and lenses, mirrorless cameras and lenses, drones, electric bikes, and certain special order products will have a 15% restocking fee charged on their purchase price.
Other commodities apart from the ones listed here will not be charged a restocking fee.
It is illegal to charge a restocking fee in some states of the United States like Alabama, Colorado, Hawaii, Mississippi, Iowa, Ohio, Oklahoma, and South Carolina so if you purchase and return a commodity in these states you won’t have to pay a restocking fee. But, the product you’re returning must meet the requirements of quality of being returned under the return policy.
Kindly note that if you buy an item from a different state and wish to return it in the states listed above to evade the restocking fee then you won’t be able to do so.
Conditions under which you won’t be charged the restocking fee
There are two conditions under which you won’t be charged the restocking fee in Best Buy.
- If the product you purchased has not been opened and you decide to return it then a restocking fee won’t be reprimanded.
- If you are a member of Best Buy Totaltech then a restocking fee won’t be incurred on your product.
Quality of the products accepted if they have to be returned
As per Best Buy’s policy of return, the product you wish to return must not be damaged, dirty, or missing any major components. Best Buy considers it best when your commodities are in like new condition when you opt for a return. To increase your chances of your return getting approved you can bring the product in its original packaging.
If you are returning clothes then they must never have been worn or washed and they must possess their original tags.
Products Not Eligible for Return
There are several commodities that Best Buy refuses to accept their return and refund for, due to some other reason. The list of those products is given below, please take a look at it:-
- A customised product
- Digital content subscription (exception – Microsoft Office)
- Prepaid cards
- Key fobs used for vehicles
- Plumbing commodities
- Sexual wellness kits
- Trading cards
- A bodily fluid that has been opened.
- Opened SIM cards
- Opened consumable items like batteries, cleaners, and ink.
Can You Return Products Bought Online from Best Buy?
Yes, you can return the products bought online from the Best Buy website. You can choose to use the prepaid return label which will provide you with free shipping on your return order.
Is it Possible to Return A Product Purchased Online at Best Buy Store
Yes, if you shopped from BestBuy.com and now wish to return it at a Best Buy Store then you can.
As you bring your product to be returned at a Best Buy store make sure to bring along with you the packing slip or the receipt with your credit card that you used for making the payment and a valid photo ID.
Returning Products Online
It is possible only to return the commodities you bought online to be returned online. You can use your prepaid return label to gain free shipping on your return order.
Steps for accessing Prepaid Return Label :-
To access the prepaid return label, firstly you will have to log into your account on the Best Buy website. Select the order you wish to return and then print the prepaid shipping label.
It will be advisable if you pack the product in its original packaging box that it came in. Stick the label onto the product. Now, you just have to take it to a UPS drop off location like a UPS Store and ship it. Make sure to ship your product in its return period to qualify for the return refund.
Conclusion
Best Buy has a return policy which is mostly beneficial for its customer despite the fact they do charge a restocking fee but their products are worthwhile so you can go for it.
