Torrid is a fashion retailer for women in America, offering plus-size clothing from sizes 10 – 30. Hot Topic, Sycamore partners, owns Torrid Holdings Inc. Eventually, after the success and massive demand for the Torrid products, it beached off and became Torrid LLC. They have stores in both America and Canada. Let us know ‘Torrid Return Policy’.
Torrid has an easy return policy. Customers must return the product within 60 days of purchase. The purchase date is on the receipt or packing slip. The process nearly takes a week or two. A total of $6 will be reduced from the return amount for shipping.
Torrid Return Policy
Torrid is an American fashion retailer producing plus-sized products. The company began in 2001 and was a subsidiary of Hot Topics. But as the demand for Torrid grew, Torrid branched off as Torrid LLC. The headquarters of Torrid is located in the City of Industry in California. The company has an employee count of 5000 – 10,000.
Torrid opened its first store in Brea Mall located in California, in 2001. Torrid has stores in America and Canada. As of today, they have approximately 600 stores. They specialize in Retail, fashion, apparel, intimates, plus size, and e-commerce.
Torrid returns
Torrid has an easy returns policy. The product must be returned within 60 days of purchase. The purchase date is available on the receipt or the packing slip. For replacing the returned product with a different size or color, the customer must begin the returns process quickly or purchase the required product because the products may be sold out if delayed.
In case the product is missing or damaged contact Torrid customer service for further assistance. The returns process may take one or two weeks and a total of $6 will be reduced from the amount of the returns for shipping charges.
Customers should note that the products purchased using Google pay, Apple pay or Klarna must be returned by mail only. They cannot be returned in stores. The online orders purchased by Paypal can be returned to American stores.
Not all Torrid products can be returned. They have several rules and conditions on the products that can be returned to the company. The list of products that cannot be returned is given below.
Products that cannot be returned
- Products purchased at a 3rd party website or an auction website. To return the product, it must be purchased directly at a Torrid store or Torrid.com.
- Products that do not have a receipt or a packing slip are not returnable.
- Products in which the tags are removed or have no original packing such as a shoe box.
- Products marked as final sale. Below products are categorized as a final sale for hygienic purposes
- Earings
- Cosmetics
- Panties and lingerie set
- Tights
- Washed and worn items
- Gift card purchases – refunds and Cancellations are not for gift cards.
Cancellation and refunds are allowed for the purchase of e-gift cards which are scheduled for future delivery dates.
Return by mail
For both international and domestic returns, people are requested to return the product by mail using their shipping portal. Free returns are available for VIP members within the 48 contiguous states and for VIP members outside the contiguous states, a reward of $20 will be credited to their account.
For non-VIP members within the contiguous states, a total of $6 will be reduced from the amount of the return, and for non-VIP members outside the 48 contiguous states, the customers are responsible for all the shipping charges.
Return to store
Products bought by payments through Google and Apple pay and Klarna can only be returned by mail and cannot be returned to stores.
Paypal purchases may be returned by mail or in-store. To process the returns customers are requested to bring the packing slip or receipt along with the product.
Conclusion
Torrid is a women’s fashion retailer producing plus-size clothes. They have an easy return policy where the product can be returned within 60 days of purchase as mentioned by the receipt or packing slip. There are four different policies for returning the products.
They are
- VIP members within contiguous states – free returns
- VIP members outside the contiguous states – $20 reward
- non-VIP members within contiguous states – $6 fee for shipping
- non-VIP members outside the contiguous states – pay for all the shipping charges.
Frequently asked questions
- How long will it take to receive the credits after returning the product?
The processing of the return will start immediately after the product has been returned and can take up to 2 weeks. Then the amount will be credited to the customer to the original mode of payment between 24 hours to 7 business days based on the financial institutions’ policy.
- How long will it take for a refund using gift cards?
It takes three to four weeks for a refund.
