In North Carolina, Thomasville first began producing furniture that quickly gained acclaim for its high quality of construction and elegant style. In addition to the services they provide, they also provide tools and design resources to help you stay creative, efficient, and inside your project’s budget. Let us know about “Thomasville Furniture Warranty”
Each piece of Thomasville Furniture comes with a comprehensive warranty. The warranty on your furniture lasts for three years on the frame, five years on the springs, and seven years on the springs, cushions, and mechanisms. There is a one-year guarantee on mattresses, leathers, furniture finish, and fabrics.
Limitations Of Thomasville Furniture Warranty
The warranty does not cover the following:
- Normal wear and tear, such as chips and scratches
- Discolorations brought about by the carelessness of the owner
- Problems caused by sloppy assembly
- Fading is when a fabric’s color fades because of constant exposure to light or heat or humidity.
- Resulting Damages from Unparking
- Disaster-stricken or supernaturally-induced furniture
The best way to find out what your device is covered for under warranty is to contact the dealer who sold it to you.
Common Issues With Thomasville Furniture
The following are some typical issues experienced by consumers, and our solutions to them.
- Poor-quality furniture
In its early days, Thomasville was known as a producer of high-end furniture. Although their furniture was expensive, it was a good investment because it would last for many years. The same can’t be said of their furniture, however. The quality of Thomasville furnishings has declined dramatically due to the company’s history of hands. Modern furniture is poorly constructed and poorly finished. Drawers in the bedroom suit are not aligned, are not centered in their openings, and recess far too far.
Even after only two months, the sofa’s seams begin to come undone. In a short amount of time, the sofa cushions will sag significantly. Authentic Brands Group is a management business that licenses out brand names to manufacturing companies, which is the main reason for the decline in quality.
Even if you bought Thomasville furniture seven years ago, it won’t be the same as what’s available now. A number of companies have bought into or been contracted by Thomasville in an effort to profit off of the company’s history.
- Inadequate Assistance to Customers
Among the many companies I’ve dealt with, Thomasville Furniture has the worst customer service. They make a concerted effort to cover up the fact that most of their furnishings come from Asia.
Most Thomasville salespeople aren’t confident in the quality of the goods they’re peddling. Therefore, many clients have complained to the firm. The furniture made in Asia is of poorer quality, but it still costs the same as the original furniture.
- Delays in Shipping and Regular Recalls
The low quality of its construction is to blame for the numerous customer complaints and subsequent product recalls. On the other hand, they frequently have to wait months for their order to arrive. It appears that they are identical to those found in store windows.
People often aren’t aware that the majority of Thomasville’s products over the last decade are of questionable quality. Bad work is done when contractors prefer to cover up defects instead of fixing or replacing rotten timber.
Specific Defects Where This Warranty Does Not Apply
- Upholstery and foam cushion materials are guaranteed against manufacturing flaws for a period of three years from the original purchase date as noted on the sales receipt.
- Second, the cost of parts, labor, or delivery will not be covered if a warranty claim is submitted after the limited warranty term or without sufficient proof of purchase.
- Third, if your True Innovations product has been damaged in any way (including during delivery, storage, accident, fire, flood, or acts of God), this guarantee does not apply.
In the unlikely event of a covered flaw in material or craftsmanship, True Innovations will, at their option, either repair or replace the warranted furniture free of charge and within a reasonable timeframe. They may request the return of broken components in certain circumstances. Scars, brands, grain variations, wrinkles, color variations, etc. that occur naturally are not regarded flaws but rather desirable features. All leather eventually shows signs of the year and tear, so they can’t guarantee that ours won’t scratch or scuff.
Why Is Thomasville Furniture So Expensive?
With more than a century under their belt, furniture powerhouse Thomasville knows what they’re doing. You’re paying for quality and the trust people have placed in the product over the years if it’s more expensive. Thomasville keeps its factories in the United States so that its executives can keep a close eye on every step of the production process and guarantee that only the highest quality goods leave the facility.
Thomasville Furniture Warranty Rating
Thomasville is widely regarded as one of the best luxury furniture manufacturers available. Consumers still hold a very high opinion of the company warranty, as evidenced by the 3.8-star rating they received on ConsumerAffairs.com for their warranty service. The high score is due to the high quality construction of the company’s furniture from the 20th century.
Conclusions
Choose a different brand than Thomasville if you want long-lasting, high-quality furniture for your home. But they still have some great, sturdy furniture to offer. Before making a final decision on a piece of furniture, make sure you’ve done your homework.
Frequently Asked Questions
Is Thomasville Furniture Worth it?
The high cost of Thomasville furniture is justified.
Is Thomasville American-made?
Yes, Thomasville furniture is created in the U.S. and is reputable.
Is the Wood Used in Thomasville Furniture Authentic?
The answer is yes, Thomasville does use genuine wood in their furniture.
