Weekends Only Furniture was established in 1937, and it started its online operation in 2013, making it a seven days a week online business. The company looks for the best furniture deals Monday to Thursday and makes the best quality affordable furniture available to their customers for the rest of the days. Now the online business operates the whole week. Here we will see about Weekends Only Furniture Warranty
Their service saves time and money for their customers. Behind their products stands their stated warranties which help build trustworthy relations with their clients. We will get to know more about Weekend Only Furniture Warranty in this article.
Weekends Only Furniture provides one year warranty on leather, upholstery products, bedding, and wood products for one year. Accessories and rugs do not have any warranty. Bedding products enjoy a warranty between one year and five years. The claim for the warranty can be executed within the allotted time from the purchasing date mentioned on the warranty card. The claim cannot be executed if the company finds signs of misuse or mishandling of the product. Stains, accidental damages, and some defects make the product eligible for warranty execution.
Weekends Only Furniture Warranty Service
The warranty service is offered with product categorization by Weekends Only Furniture. Their details are given below:
Upholstery: This warranty consists of one year against the defects, which are the manufacturer’s responsibility. Frame warranties of the manufacturers are given priority and honored as soon as possible. The manufacturer has the right to accept or deny the mechanisms for warranties. If the manufacturer enforces to accept fading, everyday wear, dye effects, etc., these defects are accepted for warranty; otherwise, company policy denies such warranty claims.
Leather: Leather is natural and may experience grain variation, changes in color, stain marks, or wrinkles. The company offers one year warranty against the defects of manufacturers in this scenario.
Wood products: Wood products also carry one year warranty for any defects caused by the manufacturer’s fault. Solid and veneer wood products tend to show variations in patterns, grain qualities, color, or natural blemishes. These are natural characteristics associated with genuine wood products and do not allow warranty claims without normal usage.
Bedding: Warranties related to this category vary from one to five years, depending on the manufacturer. If the mattress is not in its natural position and torn, without labels, ripped, or stained, all manufacturer warranties become void.
Accessories, lamps & rugs: Accessories don’t have any warranty, so whenever a person goes to purchase them, he should carefully inspect all items before finalizing the purchase decision. These accessories include rugs, wall art, lamps, etc. Lighted merchandise has bulbs that are not warranted.
Claim filing
When the customer receives the delivery from the shop, they must check and inspect their product for any possible defect and if it is there, then report it to the customer service of the company in seven days. Seven days start from the day delivery is picked up by the client. There is no warranty for any sort of dent or scratch found on the product, and this sale is considered final from the company’s point of view.
If the damage to the product purchased is caused due to a defect on the manufacturer’s end, then the purchaser must contact the customer service department through phone call or email them.
If the product were utilized in the normal manner, the company would be responsible for repairing the defect without charging the purchaser. This applies within one year of purchase possession of the product.
The product returns to the store pickup area only during daily business working hours. Pickup can get scheduled after giving the delivery fees.
Limitation
- No repair facility will be given on weekends, only Furniture if it is hazardous for their employees or their property.
- Stained, misused, damaged in transportation, or altered or not correctly cleaned items will not be liable for the warranty given by the company.
- The company has the right to visit customers’ homes and inspect the damaged product. Later they also service the damaged item in their home.
- Only the customer service department will decide whether the item requires replacement or repair.
- The item in question will get exchanged with a similar item if it cannot get repaired to the factory settings. In-store credit will go to the client with the same amount as the product if the same product is not available for replacement.
Conclusion
The primary mission of Weekends Only Furniture is to deliver an enormous feel to the customers, which saves their money as well as their time. The company believes that every person deserves to get the best for their home. So to fulfill this mission, they satisfy their customers with their after-sale service and warranty as well.
The product warranties vary from one year to five years, and they can be claimed with an easy process after contacting the customer service department of the company.
FAQ’s
Which stains are covered under the company’s warranty policy?
Stains such as nail color, dyes, beverages, food items, scar, ink, pet fluids, human fluids, etc., are all covered under the company’s warranty policy.
Which accidental damages are covered under the company’s warranty policy?
Accidental damages such as zip breaking, pet damage through their claws or teeth, burn marks, spring breaking, liquid marks, broken mirrors, tears, punctures, etc., are covered under the Weekend Only Furniture warranty.
Which defects are covered under the company’s warranty policy?
Defects such as broken frames, separated frames, cracks in the finish, spring defects, and coiling defects are warranted by the company.
