Perhaps you have ordered a product from ASOS which could either be clothing, accessories or beauty products, now it has arrived and you want to return it for whatever reason. The return policy at ASOS for purchases in the United states may seem quite complicated to many customers.
The ASOS return policy allows you to return items that were purchased, within forty-five (45) days beginning from the day you received your order. Note that if you return the item(s) earlier let’s say within twenty-eighth (28) days, beginning from the day you received your order then you are liable for a full refund.
However, after forty-five (45) days you cannot return items again. ASOS does not allow customers return items in certain conditions which include; underwear or swimwear without the ASOS hygiene seal or label, body products without the ASOS protective seal or products that have been ruined. Returning products that have been worn or used would hinder you from a getting a full refund. Also, returning products that are no longer in the original condition you received them in (i.e in their original packaging) would indeed hinder you from getting a full refund. For specifics on how to return an item to ASOS please see paragraphs below.
How To Return An Item Back An Item Back To ASOS?
As per the ASOS website, to make a return, you will need log on to their website (www.asos.com ).
By the top right corner of the screen you will see ‘my account’, click that, then right after that click ‘my orders’. After that select ‘create returns’. Pick the items you wish to return as this would have a list of your orders.
Next, provide the reason for this return with the drop-down menu. Remember that there is a text box in case you want to add more information in your own words.
Choose the drop-off location that is closest to you for convenience.
After you select ‘create return’, you should receive an email with your returns label.
Print it, attach it to your return package, drop if off at the drop-off location you selected and that’s all.
Now let’s dive into some other related and important things.
Do I Pay For A Return At ASOS?
According to the ASOS return policy, you do not need to worry about any fee because you will not be charged.
How Long Do I Wait For My Return At ASOS?
After the item gets to their return warehouse, it takes about fourteen (14) days for you to receive your refund.
How Do I Track The Progress Of My Return?
This could be done on the ASOS website.
All you need to do is select ‘my account’ and then ‘my returns’.
If you would like regular updates, then enable the push notifications for the ASOS app on your device.
Can I Just Exchange An Item Instead Of Getting A Refund?
Currently this is not offered at ASOS therefore you cannot. Instead of an exchange you get a refund.
Then you can place a new order with your refund.
How Does ASOS Determine If My Item Can Be Returned?
After your submitted item gets to the ASOS return warehouse, your item will undergo thorough inspection by the Quality control team. The team determines if such item can be returned.
Can I Return Final Sale Items? ?
You cannot return final sale items on ASOS.
Neither can you get an exchange. So be very careful as you shop. Watch out for items that say ‘final sale’.
The Item Does Not Have its Tag Anymore, Could I still Return It?
Read this carefully, if the item is faulty and the fault is from ASOS then you can return it without the tag even after the official returns timeframe.
Note that it will undergo inspection to certify that the fault is truly from ASOS.
Can I Return More Than One Item At Once?
Yes, this is possible.
To do this, just select the different items you wish to return and continue.
You should receive a confirmation email for each order and they will all be processed around the same time.
Can I Return An Unwanted Item?
Certainly you will not like every single item you order from ASOS every single time. You are allowed to return the unwanted item within twenty-eighth days beginning when you receive your order.
Although, it has to be in its original condition and you would get a full refund.
Conclusion
Remember that returns on ASOS are now online.
If you are a long time customer you would know that in the past, orders used to come along with returns slips. This practice is over.
Also, your ASOS account could be deactivated if you return a very huge portion of items or if it is noticed that you continuously buy, wear, and then try to return items.
Therefore, be responsible in your returns.
Frequently asked questions
- If I did not receive what ordered and I try to return it, would it be accepted?
Do not be worried, if you return an incorrect item it will be accepted as long as it is still in its original condition.
It will undergo inspection as well,
- If it is past forty-five days, can I still return an item?
After forty-five days of receiving your order, you can send the item back if it develops a fault. You will receive on the outcome of the product inspection.
