Quip is a software suite specially designed for mobile and the web. This software allows people to create groups or teams. After making the required group, they can create, edit or share spreadsheets and documents. It helps the user to work in teams and communicate without using their email ids. It makes interaction easy for all the members in one group. Here, let’s know about Quip Return Policy.
Quip is one of the fastest-growing software suite developers and manufacturers of America and the United States. The company also makes a wide range of electronic devices. The most popular device manufactured by the company is an electronic toothbrush. These are battery-powered devices and use sonic vibrations to clean the user’s teeth. It is the most widely bought electronic device bought through quip.
WHAT IS A RETURN POLICY?
Return policy refers to the set of rules set by the company. It helps to simplify the process of returning products bought by the customers. A return policy establishes a uniform policy for all the customers. These are extensions provided by the customer service of that company. The return policy also has some restrictions. These restrictions include a time limit, availability of receipt, percentage of the amount paid back to the customers, and many more.
THE RETURN POLICY OF QUIP
1. REASONABLE TIME FOR RETURNING THE PRODUCTS- The time set by the company to return the products is 7- 10 days. If the customers want to return the product after ten days, the package will not be accepted by the company. Moreover, if the distance between the two destinations is more than 500 kilometers, in such situations the number of days for returning products is 15-20 days. The holidays and week offs are not included in the return policy of the company.
2. COMPANY’S REFUND POLICY- In most situations, the total amount of the product is given to the customers. Although, if the product is damaged or destroyed by the customer, and then applied for return, then a reasonable amount of money is extracted from the customers. It is generally 8% to 25% of the total cost of that product. The amount charged on returning damaged products depends on the possibility of repairing them.
3. EXCHANGE POLICY– If the product got damaged, broken, or destroyed during the process of shipping, it can be replaced by the company on a simple request. Also, the parcel can be returned and replaced, if the product delivered by the company does not stand as per the expectations of the customers. In such cases, the products are exchanged by the company and shipped again. The company does not charge any extra amount in such situations.
4. RULES OF PACKING THE RETURN ORDER- The customers have to apply for the return or exchange of their products through the app or the official website. The customers must attach the receipt and the bills of that product in the return package. If the customer fails to do so, the return of the product will not be accepted by the company. Also, the customers must return that product in its original packaging.
5. SHIPPING CHARGES- The additional amount paid by the company for shipping their orders is called the shipping charge. In most cases, it is included only in the purchase of orders and not when the customer wants to return it. Therefore, there are no shipping fees charged on returned products.
6. PRODUCTS THAT CAN NOT BE RETURNED- Some products can not be returned or replaced. These generally include products of personal use or products bought under some conditions or circumstances. For example, if the customer has purchased a product that pre-mentioned not to be replaced or returned, he cannot claim the company to replace that product. In the following situations, a return will not be accepted by the company-
• If the product is used by the customer.
• If the item is damaged or broken by three customers.
• Given time for returning the product is exceeded.
• returned without any prior information.
• Return receipt is not attached by the customer.
CONCLUSION
Quip is a software suite and electronic manufacturer company. It provides a software suite building an online workspace where people can easily connect. In quip, people can work on various documents and spreadsheets and interact. Quip also manufactures and sells electronic toothbrushes and other electronic devices for cleaning, personal grooming, and many more. If they do not meet the expectations of the buyer, these can be easily returned by following the return policy of the company. The company has a set of various rules and regulations to form a similar return policy for all its customers. The policy includes guidelines like time of returning the product, a refund for returned product, receipt and the correct manner of repacking the parcel, and many more. It makes the return and replacement of products easier for the customers.
