Here we will see about the Kendra Scott fine jewelry return policy.
There is a collection of elegant pieces you can find at Kendra Scott’s fine jewelry such as necklaces, rings, earrings, bracelets, and other items. They also provide engraved and customized jewelry but what if something doesn’t work for you and need to return them, what’s the return policy?
Kendra Scott fine jewelry return policy says that unused and unworn items, with all the tags and the original packaging returned within 30 days are eligible for a full refund you can also get an exchange or store credit for your items. Items can be returned via your nearest Kendra Scott store, online, or by mail.
You cannot return items that are sold as engraved pieces, Birthday discount purchases, gift cards, Kendra Scott Branded merchandise, custom pieces made at the color barTM, permanently discounted and marked down merchandise as these are considered final sale items.
Learn how to return your items and what is the procedure for that with other important details further in this article.
How to return items through various methods provided by Kendra Scott jewelry?
Items sold online that are shipped to home
Eligible items – Unworn, unused items with tags, and original packaging, this doesn’t include final sale items.
To return and get a full refund on your original payment method, purchased items must be returned to Kendra Scott distribution center within 30 days of receiving the item. You might have to wait some 15 – 20 days for the return to get processed.
You will be given a pre-paid, pre-addressed return shipping label with every order on their website, if lost, this label can be downloaded and printed from Kendra Scott returns site.
Now for exchange, just send your order back to Kendra Scott distribution center using the pre-paid, pre-addressed shipping label mind you they provide free return shipping for all eligible items but shipping charges may be applicable if a new order is placed.
Eligible items are viable to return at the Kendra Scott within 30 days of receiving the order.
Order placed online and picked up Curbside or In-store
You can easily return the order from the comfort of your house with no need to go to the store through online return and mail.
For online return, the items needed to be returned on the original payment method should be sent to Kendra Scott distribution within 30 days of receiving the order by using the pre-paid, pre-addressed shipping label provided on the order. For payments to be processed 15 days will be needed but you do get free return shipping.
You can also return your order by mail
1. The form “buy online, pick at the store” needs to be filled out.
2. Print the pre-paid return shipping label from the return site
And that’s it!
Eligible Items can also be returned to the Kendra Scott store within 30 days of receiving the order.
Returns at the Kendra Scott retail store
All eligible items that are unused can be returned to your nearest Kendra Scott retail store within 30 days from purchase for exchange and store credit with all the tags and original packaging
The final sale items are not eligible for return.
Holiday return policy
For orders bought between 11/1/21 to 1/1/22 in-store are eligible for exchange and credit score up until 1/31/22 when returned to Kendra Scott retail location
You can return online purchases by sending them to Kendra Scott distribution center with all the tags on and original packaging to receive a full refund.
If you still have any further questions and doubts you can reach out to their customer service through mail or the contact information provided.
Answering frequently asked questions (FAQs)
Q1. Are promotional items eligible for a return?
A1. Some promotional items such under the buy 1 get 1 one free scheme are eligible for a return but you need to return both the items to claim the return.
Q2. What happens if you lose your return shipping label?
A1. In case you happen to lose the return shipping label you can go to their returns site and fill out the required forms, then print the return label and now it can be put to use.
Q3. How many days will it take for the return to be processed?
A3. After they have received your order, the return will be processed in about 15 business days. The business days are Monday to Friday excluding the federal holidays.
Conclusion
In conclusion, we have seen the Kendra Scott return policy is decent and offers a window of 30 days for returns, some items are off-limits like the final sale items for further questions feel free to contact the customer service. They offer a full refund on eligible goods so make sure to keep your tags on and packaging safe if you are thinking about returning your items. You can also walk in a retail store or make online returns whatever suits you more.
