Buy Buy Baby return policy

Trying to return an item after purchase from Buy Buy Baby can sometimes be a stressful process, especially when you do not have enough knowledge of the store’s return policy. However, keep reading on to discover about the Buy Buy Baby return policy and how it can help return your item to the store. 

Buy Buy Baby return policy

Buy Buy Baby’s return policy allows you to return a product to the store within a specific number of days and depending on the kind of item returned. Another thing about Buy Buy Baby’s return policy is that you can return a damaged item to the store. This policy applies only if the damage was from the store.

Duration for the Return

The time allowed for a return at Buy Buy Baby is determined by the kind of item purchased at the store. 

  • For items such as chairs, walkers, seats, swings, clothes, breast pumps, strollers, and car seats, the return duration is within 90 days of purchase.
  • Seasonal and holiday items, smart home tech, and air mattresses can be returned within 30 days of purchase.
  • Adult-size mattresses are allowed for return as long as it’s within 120 days after purchase.
  • There is a 365-day return policy for gift baby registry items.

ID Requirements

Ensure you have at least one of these important Identification documents with;

  • A valid Driver’s License
  • Passport
  • Receipt of purchase
  • U.S State ID

What you need to know about the Buy Buy Baby return policy?

Note that items must be unused, and tagged with the original tags before you attempt to return them at the store. Here are some important things you should know about the stores’ return policy; 

  • Like most stores, Buy Buy Baby will not process your return without you showing proof of purchase. You must take your receipt along with you. 
  • Your purchase will also be tracked before being accepted, this helps the store to protect against fraud.
  • Items like gift cards, custom-made, and personalized items cannot be returned or exchanged.
  • Some items can be returned before 90 days; summer and holiday seasonal items can be returned within 30 days of purchase.
  • If you used a gift card for your purchase, it shall be refunded as a merchandise credit.
  • A merchandise credit may be issued for the return of baby registry items that have not been opened, within 365 days of purchase.
  • If you have already opened or used your product before discovering a fault, ensure you come to the store with a receipt; they will not be returned without a receipt.
  • Items returned can be exchanged and refunded as a merchandise credit for as long as 365 days.
  • Items such as new and unopened air mattresses and electrical products can be returned within 90 days of purchase.
  • Some items are allowed to be returned within 180 days; items like strollers, breast pumps, and car seats can be returned within 180 days of purchase.

What happens when you do not have a receipt?

If you find yourself in a situation where you have to return an item to Buy Buy Baby and you cannot find the receipt of purchase. Don’t fret about it, you can take the item to the store and notify the cashier about it. The store will find a record of your purchase by checking your credit or debit card, gift card, or account number. If you are looking to get a refund for the item returned, you will have to be patient because it often takes days to process a refund. 

How to Make a Return Online? 

To make a return online, you can check out the Buy Buy Baby website and follow the instructions listed below;

  • On the website, click on the “Returns” page.
  • Next is to fill out the order number of the item you want to return along with your email address.
  • In case you have misplaced your shipping label, you can always reprint on the website by clicking on “Reprint Shipping Label.”
  • The next step is to wait for a confirmation mail from the store.
  • In case you encounter any difficulty while filling out the application online, you can always contact the store via the customer’s care button on the website.

Items that do not qualify for return at Buy Buy Baby

Sadly, not all items are allowed to be returned by the store. Below are some items that do not qualify for a return;

  • As-is items
  • Personalized, monogrammed, or custom-made special orders.
  • Gift cards.

When shopping for these items, it is essential to ensure you get everything right before making the payment.


Buy Buy Baby understands how difficult it can be when attempting to get products as an expected parent. The store puts in place a customer-friendly return policy to help you return an item. Remember to have your receipt and valid means of identification before starting a return.

Frequently Asked Questions

1. What other store can I return to Best Buy Baby products?

You can return Buy Buy Baby items to Bed, Bath & Beyond.

2. How long does it take to process a return at Buy Buy Baby?

Once you have started the return process with the store, it will take a few days to get a refund or exchange for your item. 

Buy Buy Baby return policy

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