Here we will see about the Dell Return Policy
Dell is the company that provides laptops and desktops to businesses and consumers. It provides for its warranty support and discount offers etc. The products contain Intel core processors which makes them fast and durable. Vostro is the highest selling product of the company.
All the Dell return policies are listed on the official site of Dell. Remember that the return offers are for quite a limited time. There are some additional charges which you might have to pay to return.
Dell returns all its products as per their return policy. The rules for the return are listed on its official site in detail. One needs to fulfill the criteria listed by the company. And it is the products that need to be purchased directly from Dell and not any third party.
If it is purchased from dell then you have to go to the official site and select the location from where it was purchased. And if it qualifies the offer, then it will be returned. Dell offers a time to its customers to return the product within this time.
Steps to return the products of Dell
The following steps will guide you to return the products.
Step 1 Go to the official site of Dell. But for the respective country visit https://www.dell.com and select your respective country.
Step 2 After selecting the country, you will be redirected to the site of your respective country. After reaching there, go to the footer of the site. There you will find the link for returning Dell products.
Step 3 The above step can be skipped if you are automatically redirected to the site of your own country. Check at the top right corner the language and country will be mentioned there. Skip the above step if you are in your respective country and the language of your choice is already selected. If not then by clicking on the side arrow you will be redirected there.
Step 4 On the top of the website there is a Support tab click on it and select the Search Support option.
Step 5 On the search bar type Dell return policy and click on search. Several options will be shown like purchased recently, purchased a few times back, etc. Choose the relevant options and read the instructions.
Step 6 Follow the instructions and you will be able to return it.
What is the effect of Cancellation, Returns, and Refunds of the dell products?
- There is no issue with a refund. The company refunds the amount within 30 days of the cancellation receipt or notification. For Dell, the customer’s wish matters. So, it does not delay refunds and cancellations.
- You don’t need to worry about sending the product. They collect on their own. But the products must be in original condition. If not collected by dell then the product is returned within 14 days of the canceled notification and is in good condition and is refunded.
- The product must be in the original package and in new condition as purchased. It should not contain any files, media or documents, saved on it. Other than the ones already installed in it. After the generation of receipt, the refund is released by dell. But a refund can be held if the receipt is pending.
- Dell deducts the price amount of discounts or any other promotional offers from the refunded amount it may have provided while purchasing the items.
What are the criteria for returning the product at Dell?
Ans. The criteria are simple and, that is the product should be purchased directly from dell either online through the official website or offline through the dell store. The second is that the product has to be returned within the time frame. The time frame is about thirty days. It can vary according to different products and different locations.
Conclusion
Dell is a well-established brand, and it values its relationship with the customer. So, it offers returns of the products purchased from dell directly. But within the limited time. Also, the deals, offers, and discounts are reduced from the refunded amount which was offered at the time of purchase.
Frequently Asked Questions
Q. 1) Where to contact if the refund is not received?
Ans. Dell refunds the amount within 10 to 15 days from the day of the return. And the product is received by dell. It returns the amount on the payment gateway you provided at the time of purchase. The money is credited back to the payment gateway from where it was deducted.
But in case you didn’t receive the refund within the mentioned time frame then contact customer support and inform them. Tell them the order number issued by dell.
Q. 2) What to do if you don’t know the order number?
Ans. If you don’t know the order number then go to the online order support option by clicking on the action menu. There you will get your order number.
Q. 3) Does dell cut the restocking fee?
Ans. Yes, dell deducts the restocking fee from the refund amount.
