Ferko’s fine jewelry is an online business that serves some of the most beautiful handmade pieces. You can’t help but love their products. However, if you don’t like them, can you return them?
Ferko’s fine jewelry sells carefully handmade pieces. But if you are unsatisfied with the purchase, you can always return it. How does this process take place? What are the terms and conditions one needs to fulfill in order to successfully return their product? Let’s check that out-
How to return an item to Ferko’s fine jewelry?
Ferko’s fine jewelry gladly accepts returns and exchanges if you don’t like their purchase, however, it is advisable to contact them within 5 days of delivery and return the item within 14 days.
For contacting them, you have to mail their return authority. This return authorization mail holds significance as, without it, you won’t be granted any refund.
In case, if you are not able to return your item within 14 days, there is another way.
You are still eligible to return an item after 14 days but by doing this you may have to settle with receiving store credit. However, even this will only last up to 30 days after the delivery date.
Are all kinds of items returned and exchanged in Ferko’s?
Though Ferko’s is always up for returns and exchanges, there are a few items that can’t be taken back by them. This is because of the nature of the items as to on what occasion they are bought and how specifically they are made.
Until and unless there is any defect or damage occurred from their side in the product, they can’t consider return or exchange in some items.
The following are the items that can’t be returned or exchanged by Ferko’s fine jewelry:
- Custom or personalized order.
- Eternity bands made to order.
- Items on sale.
- Items purchased during a sales event.
All in all, you have to keep a note that if you are ordering any custom-made order or eternity band from Ferko’s, you may not receive a return or exchange.
Similar is the case with items bought on sale. Unless you have received some defective piece, they won’t consider providing you the facility of return or exchange.
Things to remember while returning or exchanging an item at Ferko’s fine jewelry.
Here are a few things that one must remember while returning or exchanging a product at Ferko’s fine jewelry.
- Pack your items in their original box
Always remember to pack your jewelry in the original packing and return your order with an insured trackable Courier.
This is essential because if any item is lost or stolen during return, the brand won’t be taking any responsibility for it.
Keeping an insured and trackable courier service will help you keep a track of your item being delivered safely.
- Retain your receipt
Always make sure you have your purchase receipt with you. It can be seen as proof of your purchase.
Don’t lose it till you are able to return or exchange your product and receive a store credit or refund for it.
- Include a note with your name and invoice number.
You must include a note with your name and invoice number while returning a product to the brand. This helps them to locate and contact you whenever required.
- No refunding of shipping charges
Keep a note that the shipping of return or exchange of any product is at your own cost. You may receive a refund for your purchase but you cannot expect any refund on your return product’s shipping charge.
Once you have successfully returned your product, they inspect it and if everything is well, you will receive an email notifying you that they have gotten your product and are issuing a refund. This refund process may take 1 to 3 days.
Can you cancel your purchase before you receive it?
You can cancel your order if you don’t want their product even before receiving it.
For this cancellation, you have to mail their customer care with your order number in the subject line.
However, make a note that this cancellation request should be made within 24 hours of purchase, if not, then you have no other choice but to return the product after the delivery, which might cost you extra for your return shipping charges.
Conclusion
Ferko’s fine jewelry has a variety of handmade pieces to sell. However, if you don’t like your purchase, you can always return or exchange it.
In order to claim a refund, make sure that you inform them of the return within 5 days and return the item within 14 days.
As long as, you follow all the terms and conditions of their return policy, you won’t be facing much trouble in returning or exchanging their items.
Frequently Asked Questions
- What is the processing time of Ferko’s fine jewelry?
Since, in Ferko’s, each piece of jewelry is made-to-order, it usually takes around 7 to 10 business days before they start to ship one’s order.
However, if you need your order urgently, there can be some amendments made. For doing so, you have to mail their customer care.
