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There are several reasons why companies will advertise products with the wrong price tags in their stores. In most—If not all—cases, it is not a deliberate action. Retail businesses advertising the wrong price is a relatively common experience. Prices fluctuate according to market forces. Moreover, the more product a brand has to account for, the more likely they will mislabel a price or place an item in the wrong section. Lowe’s is not immune to incorrect pricing challenge problems. While no law mandates companies to follow advertised prices, companies handle this situation differently according to their policies. So, what is Lowe’s wrong price policy?
If a Lowe’s store labels a product with the wrong price, their store managers would likely take responsibility for the error and correct it. But it is not always the case. If the product is high-end or the price difference is huge, the manager may consider canceling the order over the wrong price.
When does Lowe’s Honour a Product with the Wrong Price?
Lowe’s store managers will likely honor wrong prices if the fault is their employees’. If a Lowe’s staff labels a product incorrectly or files the product under the wrong price tag, you are likely to have the manager match the price right for you.
When does Lowe’s refuse to Honour Wrong Price?
Lowe’s would think twice about honoring wrong prices if the error is a customer’s. That is if a customer makes the error of putting the product in the wrong price section, Lowe’s policy allows them to be hesitant about matching the product price.
How Does Lowe’s Handle Under-charging?
For starters, wrong charging here means that a customer is charged either lower than the price on the item at the sales counter. If this happens, the store manager decides whether to allow the transaction or cancel it. In the worst case, the manager will cancel the transaction over under-pricing. In the best case, the manager would decide that the amount the store would lose is not sufficient to warrant canceling the transaction.
How Does Lowe’s Handle Overcharging?
Lowe’s takes overcharging customers seriously. If Lowe’s charged a customer more than the item is worth, they want to validate the overcharge. Once they establish that the customer was overcharged, they will likely refund the customer the amount due.
What is Lowe’s Price-Match Guarantee?
Sometimes, a product can go for different prices in different stores. If a customer finds a product cheaper in a competitor’s store than it is at Lowe’s. Lowe’s may sell that product for the customer at a cheaper price if the customer can substantiate the claim. For example, if the customers find a photo of the product pricing only or snap the product at the competitor’s store and present it to a Lowe’s store, the Lowe’s store manager will likely match the cheaper price. Lowe’s website says that they would match the price if a customer finds an identical item for a lower price in a competitor’s stores.
Does Lowe’s Refund after Price Drop?
Yes, Lowes has a price adjustment policy for its customer. If a customer bought an item and within 30 days later, the price of that item drops on the product listing, you can request a price adjustment. Lowes price adjustment policy empowers its stores to match their new prices and give the difference back to the customer.
Which Kind of Transactions or Products Can Not Be Price-Adjusted?
Items purchased using a promotion code aren’t eligible for a price adjustment.
How Can I Get a 20% Discount at Lowe’s?
Lowe’s will give you a discount of $20 when you purchase items between $100 and $249, thanks to the Lowe’s 20 off coupons. The coupons can be used to buy tools and appliances. For the best Lowe’s deals and special offers, sign up via the Giving Assistant mobile app.
How Can I Submit My Price Adjustment Request?
If you made your purchase online, you can submit your price adjustment request by reaching out to Lowe’s on their website or calling 1-888-985-6937
For in-store purchases, walk into the nearest Lowe’s store and request a price adjustment.
How to Know If You Can Get a Lowe’s Price Adjustment
There are ways to know when you are entitled to a refund. Applications like Earny and PriceAdjust can help customers automatically track their purchases and notify them when stores owe them money back. Please note that this is not an endorsement of these applications as we cannot guarantee the way they function. you can check the terms and conditions and decide for yourself if they suit your needs. Mentioning them here is for educational purposes only.
Conclusion
Lowe’s is committed to resolving wrong pricing. The first thing they look out for is whether the claim is true and whether the fault is theirs or the customers’. If the fault is the customer’s, it’s harder for them to honor the match the price, but if it’s their fault, they are likely to honor it. At any point, Lowe’s is entitled to cancel the transaction.
