Tires are one of the significant automobile replacement parts that consumers buy. We anticipate that they will survive for years, if not longer than their indicated lifespan. However, they do fray early on sometimes. Flat tires are caused by road hazards. Of course, the simple option is keeping an extra tire. Whatever the case, the tire will need to be serviced or replaced at some point, and it is beneficial if there is a warranty policy in effect to help cover the expenses. Let’s learn about ‘Zenna Tire Warranty’.
Zenna Tires is a tire company in the United States and belongs to the American Pacific Industries, Inc (API). Tire warranty usually lasts for years until the tire reaches specified tread wear. The warranty policies encompass tread wear, components, parts, and workmanship.
Zenna Tires warranty policy covers the same and offers a warranty policy for tires against tread wear of less than 2/32″. Tread life terminates once tread wear reaches 2/32”.The American Pacific Industries will swap out the Zenna Tire for a new one in the warranty period. The warranty policy does not apply to road hazards. Tires can be taken to any nearby Zenna dealership.
Zenna Tires Warranty Policy
Zenna offers three kinds of warranty on its tires:
- 30 Days Trial
- Mileage/ Tread Wear Warranty
- Road Hazard
30 Days Trial
Customers can try Zenna tires for 30 days for free.. If the customer is not satisfied with the tires during the trial period or the initial 2/32nds of tread wear, he is allowed to exchange them for new ones. Zenna will not charge for mounting procedures. The owner is liable for applicable taxes.
Zenna will charge for the upgrade price if the owner wants to exchange tires for an expensive pair including delivery charges and any additional taxes. Zenna will pay the price gap if the owner wants to exchange the current tire for a low-cost tire.
Tires must be returned to an authorised Zenna tires dealership centre within the first 30 days. The original receipt, invoice, and evidence of procurement must be shown to the dealership. The reason for exchange and discontent must be stated on Zenna’s adjustment form.
Mileage/Tread Wear Warranty
Zenna also offers a mileage/tread wear warranty on its tires. Zenna will replace the tire at a prorated coat if the tire wears out sooner than expected i.e. 2/32 tread wear for less than 60,000 miles. It appears to be a good offer, but it is important to carefully read the offer’s conditions and barrings before making a claim.
The warranty pertains to only the original owner of the tires. The claim of warranty should be made within the warranty’s specified time frame. Zenna will only accept claims within the initial five years of the tire’s manufacturing date. Zenna will not bear responsibility for mounting, balancing and servicing charges. Claims should only be made if the owner adhered to the “Obligations of Owner” guidelines and the tires still treaded out earlier than expected.
Follow this process if tires are considered “adjustable” for Mileage/Tread wear Warranty:
- The tire owner must update his mileage/treadwear warranty records on the website of American Pacific Industries. Inc.
- Tire alignment, pressure, rotation, maintenance, and servicing procedures must be followed and reported to Zenna by both the owner and the service provider.
- The dealership must be given the purchase receipt and statement.
- Warranty must be completed, signed, and submitted to an authorised Zenna dealership.
- The authorised Zenna dealership must replace the tire with a tire of equal value.
- Submit invoices.
Road Hazard
Zenna Tires will replace any Zenna tire damaged beyond repair due to a road hazard to 25% of tread wear during the initial two months of purchasing date without any charge. Mounting charges and any additional tax will be the responsibility of the tire owner. Purchasing date of a tire with the original receipt and invoice must be shown to the authorised dealership.
What does not come with the Zenna Tire Warranty?
- Zenna’s warranty policy only applies to the original owner and tiers. Anyone other than the owner cannot claim a warranty.
- The warranty only applies to people residing in the United States and Canada. Any tire from any other country other than these two would not be warranted.
- A tire will not be warranted if it has already been adjusted.
- Failure caused by fire, theft, automotive conditions of the automobile, or accident will not be warranted.
- If the tire is adjusted with foreign material or equipment.
- A tire made over five years ago.
Obligations of Owner
The owner must follow these guidelines to qualify for the warranty policy:
- Set appropriate air pressure.
- Mount and balance tires correctly.
- Check the alignment of tires after every 6000 miles.
- Tires must be rotated as guided by the dealership.
- A tire that needs adjustment must be taken to a Zenna dealership that is authorized to do so.
- Fill out and return any forms given by the Zenna dealership.
- Pay balancing, tax, and mounting expenses.
- Pay for extra services.
- Maintain original documents.
Guidelines for Claiming Warranty
The owner must:
- Keep the official receipt.
- Ensure appropriate tire inflation.
- Check your tires regularly for abnormal wear.
- Follow maintenance procedures.
Summing It Up
We generally have great expectations attached to them. We want them to handle the load of our car and its occupants, to withstand our everyday travelling needs in a variety of weather situations, and to keep going for a long time after we acquire them. However, at times tires don’t keep going as long as we anticipate or become irreparably damaged, leaving us to ponder what went wrong. Zenna offers a 5-year warranty to comfort its customers in situations like these.
Frequently Asked Questions
Will Zenna pay mounting charges if I order the tire online?
No. Zenna does not pay mounting expenses for online orders.
My tire was serviced by another dealership. Does warranty still apply?
No. You cannot claim a warranty if your tires have been serviced by another dealership.
Will the warranty still apply if I mount my tires on another car?
No. The Warranty only applies to the car on which your tires were first mounted.