About company:
Nordstrom Rack is an American company founded in 1973. It’s a department store chain founded by John W. Nordstrom. Its main headquarter lies in Seattle, Washington U.S. Nordstrom is a luxury departmental store that not only provides you with jewellery but also other items such as branded clothes and accessories for both men, women, and kids. It offers a good discount to their customers which makes them visit their stores again and again. Currently, Nordstrom operates 352 stores in the U.S. and three stores in Canada. Before 2014 they only sold their item offline or in-stores. But Hautelook launched its website and gave its customers to shop online as well. In 2018, Nordstrom opened its first store in Canada and began to expand its stores on a global level. Let’s know Nordstrom rack jewelry return policy.
Return policy:
Nordstrom Rack’s return policy states that items like designer clothes or fine jewellery can be returned within 30 days from their purchase. Nordstrom also takes back the clothes without a tag on them but should not be worn or used by the customers. You have to bring your product to the nearest store from your location. If they can not refund the money for the item you are returning, then they will give it to their customers as a gift form. Nordstrom rack jewelry return policy
Nordstrom Rack or Nordstrom handle returned items separately and try to make their customers satisfied and happy with every service they provide like from purchasing items to returning them to the store. Their philosophy is to deal with their customers fairly and reasonably. They believe in treating their customers fairly. They also refund the item that has been returned to them. If they cannot refund for some particular item because of the condition of the item or any other circumstances that are there, then they make up for that in the form of a gift.
Note: For a cash refund, a valid ID card is required.
Return via mail:
Nordstrom Rack provides you to return their item through the mail and it is processed within 10-25 days. So, the question is: How do I return the item through the mail? Follow these steps:
You must attach a return form that is there in the bag when you receive the parcel and attach a U.S. return label. If your returning item is carrying a fine jewellery item, then the customer’s signature is also required. Make sure that the value of the package is enclosed.
Fill out all the necessary details about the order like the order number, SKU number, and return code to the item you wish to return to the company.
Pack your product securely and attach a return form and invoice in the box. If it is possible, try to pack your product in the original packing.
Once you complete this process. You have to Choose a mail carrier near you and send it to the store’s address given on the website. It’s more convincing if you choose a carrier of the returned product that is trackable. You will receive an email when our warehouse collects your parcel (for online order).
Return in store:
You need to bring the item to the nearest store to your location. You must attach the company’s tag with the product you will return in the store for an exchange or return with an order invoice. All the orders that are received by the customers are printed and shipped recorded by the company on the shipping label. When the return is accepted by the company, a refund will be processed through the original method of the purchase of the customer’s product. For fine jewellery, there are selected stores that accept the return in-store. You can go to the jewellery department in the store. Bring the slip or bill of your purchase along with the item you wish to return and your credit card from which you have purchased the item.
Return of international order:
International returns are to be returned through the Return merchandise authorization form to receive the refunded amount. You can contact customer service to get the form. Refunds on international orders include duties, taxes, and tariffs when it is sent with a form. If you are returning your parcel without the Return merchandise authorization form, then there is a chance that your refund amount will be entirely paid by the company. The company cannot offer free returns or merchandise exchanges on orders shipped internationally.
Conclusion:
Hope this article helps you seek the information you need about the Nordstrom Rack return policy. It states about the return of the item including clothes and also fine jewellery. There are some special things that the customer may have to do when returning the jewellery. But the company’s return policy try to make the whole process easy for their customers and treat them fairly.
