When it comes to issuing a refund policy from a shopping platform like amazon, it is quite different from the normal retail policy you are used to. This is because Amazon is the world’s largest e-commerce website and as such, it is not easy to track down all returns. How then do you track a return on Amazon? Read on to find out Amazon refund without return.
Amazon has a return policy that allows shoppers to get refunded without sending the item back to the platform. However, the ‘refund without return’ policy does not cover all items sold at the marketplace. Items eligible for this type of refund are listed on the platform.
How to know if you can get a refund without a return from Amazon?
Do not get too excited thinking you can get your money back without sending your goods to Amazon, only selected goods are allowed to receive this kind of offer. Here is how to find out if your item is allowed to have a refund with return;
- If the price of your item is way below the shipping cost, the platform could decide to allow you to keep the item while issuing you a refund for your money.
- Location can also be another factor Amazon would use to check if you can get the item shipped back to them. If you reside in a remote location where it is not easy to get a shipping company to return your item to Amazon, you might be allowed to keep the item and get refunded.
- If you received a wrong order, Amazon can allow you to keep the order while still issuing you a refund. Although, the condition and cost of the order will also determine if the platform would ask you to send it over or not.
- For defective items, you are eligible to get a refund without return. However, this is allowed if the defect or fault is not from you.
- To confirm if you can get your item refunded, it is best to contact the customer support assistant.
How to Request for a Refund with Return on Amazon?
You should note that you cannot decide if Amazon will offer you a refund without a return, it is the platform that will decide if they would be giving you that opportunity. Find out from Amazon if you are eligible to get this service before moving ahead to process the request. Here are the steps involved in processing a refund without return;
- On the Amazon website, log in to your account.
- Under your page, you will see the “Account and Lists” button, click on it to access your orders.
- In the next step, you will be required to fill out a question on the reason you would like to request a refund. Ensure you select “problem with my order”
- A small comment section will be brought out and you would be required to explain in your words, the particular problem you have with your order and why you placed the request. Ensure you are specific with the details.
- After filling out the section, click “submit”
In a situation where you are not required to return your item, the processing of your refund would begin immediately after the request is received.
What you should know about the duration of the refund?
Here are some necessary things you should know about the refund;
- After receiving your request, the platform would start with the processing; you are expected to get a refund within three to five working days.
- In a situation where you were not issued a refund after the fifth day, be sure to contact the platform support center and file a complaint about the issue.
- The payment method you used in making the order will determine how fast you will be issued a refund.
- If you used a promotional certificate as your original method of payment for the order, you will not be issued a refund.
- Amazon Gift card is the payment method with the fastest way to get a refund. With Amazon Gift Card, you are expected to get a refund between two to three hours of the day your request was processed.
- Payment made with a debit card and checking account can take up to 10 working days before you can receive a request. While prepaid credit card payment takes up to one month before you can receive a refund.
- With a credit card, you are expected to receive your payment in three to five working days.
To track your refund
You can get to track the status of your refund by logging in to your Amazon account and checking your order. If you do not get any information under your account, be sure to contact the platform customer support assistant to help you check the progress of the refund.
Conclusion
The policy of allowing customers get to keep items without returning them to Amazon might sound a bit weird, especially when because shoppers can exploit this opportunity in the wrong way. However, to put shoppers in check and avoid losing lots of money to the refunds, Amazon devises ways to confirm if the item will not be needing a return. There is no general rule to state which item gets a refund, it is the platform that will decide that.
Frequently Asked Questions
- Will I get a refund if I did not receive my order?
Yes, you are eligible to get a refund if your first order did not get to you.
- I used SNAP EBT Card for my original order, will I get a refund?
Yes, you will get a refund within 24 hours after your order has been processed.
