Walmart Marketplace is a community of sellers provided by Walmart for sellers interested to work with Walmart to provide customers quality products. The sellers sell their products on www.walmart.com and the customer accesses the product in their Walmart App or www.walmart.com. The sellers have to apply and get approvals from Walmart to sell their products to Walmart customers providing them with a wide reach to more customers. Let’s know about Walmart Marketplace Return Policy.
Walmart marketplace allows customers to return items purchased that they aren’t satisfied with. The return policy outlines the guidelines that the customers and the Walmart marketplace sellers have to follow whenever there is a need for a return to ensure everyone is satisfied. The policy outlines the return period recommended, the process to be followed, who bears the cost, items eligible or excluded for return, etc.
Contents of Walmart Marketplace return policy
- Return period
Walmart’s marketplace return policy gives customers 14 days for electronics and jewelry and 30 days for other purchases from the date of purchase to return them if they are not satisfied with it. Walmart will refund or replace the item. After the expiry of the period, Walmart will not accept the item.
- How to return an item purchased at the Marketplace
The following is the process that a customer has to follow to return an item purchased at Marketplace. Customers can return the item using either of the following ways
- Return by mail
- The customer first logs in to their Walmart account on the Walmart app or at www.walmart.com or get in touch with customer care
- The customer then selects the item they want to return and click on the return or replace
- The customer then provides the reason for the return
- Then select the return method as Return by mail and print the return label
- The customer then prepares the item for shipment with all the contents it came with
- The item package is then taken to USPS or FedEx
- The item is then shipped to the respective marketplace sellers for refund or replacement
- Return in-store
- The customer first logs in to their Walmart account on the Walmart app or at Walmart.com or get in touch with customer care
- The customer then selects the item they want to return and click on the return or replace
- The customer then provides the reason for the return
- Then select the return method as Return to store to receive a return barcode
- Then submit the return
- An email notification will be sent to the customer email address
- The customer goes to the Walmart store with the item and presents the email notification
- Item excluded for returns
The following are some of the items excluded from the return.
- Hazardous materials
- Oversized items
- Items returned without all contents
- Damaged items
- Resized or worn jewelry
- Firearms & Ammunition
- Used or Mounted Tires, Snow Tires
- Prescription Medications
- Prepaid Cell Phone Cards
- Gift Cards
- Electronic games
- Hygienic Medical Equipment
- Refund period
Customers returning items are to give Walmart 48 hours to send their return to the marketplace seller and the marketplace seller will be refunded the customer within 48 hours after receiving the return shipment.
- Payment for the refund
- With receipts
Walmart marketplace refunds their customers with original receipts depending on the original method of payment that the customer used. These methods include
- Credit/ debit cards
- Cash
- Check
- Gift card
- EBT Card
- Without receipts
If the customer has lost the original receipt or it is damaged, the customer must provide their ID cards and Walmart marketplace will still refund the customer in either of the following ways.
- Cash
- Gift card
- Exchange of the product
Walmart will use their records for the purchase made by the customer or online for phone numbers or the customers’ email and refund the money back to the original form of payment
- Lost or expired debit/credit cards
If the customer had used a debit/ credit card and its expired, Walmart allocates the refund to Walmart Gift card or credit/ debit card issuing bank if the purchase was made online.
- Gifts
If the customer is returning an item on the gift receipt, Walmart will either
- Exchange the item
- Gift card refund
- Refund the customer to the original method of payment
- Cost of return
- The customer bears the cost of shipping items bought from Walmart Marketplace sellers if the reason for items return is due to customer error like wrong purchase in terms of color or size.
- If the reason for return is due to damage during shipping or shipping error from Walmart Marketplace sellers or manufacturers defect, the customer will be refunded the shipping fee.
Conclusion
Walmart reserves the right to approve, disapprove and disqualify a seller from the Walmart Marketplace. A seller in Walmart Marketplace is governed by regulations put in place by Walmart to ensure the customers get the best of services and products upholding Walmart’s reputation.
Frequently Asked Questions
- Can I return an item if I have lost my receipt?
Yes. A customer can return an item purchased to Walmart without a receipt and present their ID cards for identification and Walmart will use the debit/credit card records or customer’s phone number or email for online purchases to process their refund.
- How do I start a refund process in Walmart
A customer is required to use Walmart App or www.walmart.com to start their return
- How long will it take to receive a refund for Marketplace sellers?
Marketplace sellers will refund customers after 10 business days of receiving the item and proofing the item is in good condition.
