A return policy offers customers assurance of refund or exchange of the products they purchase from a retailer in the event they are not satisfied with the product or the product ends up being damaged or defective either during shipping, manufacturer error, or customer error. The policy is set up with terms and conditions that are to be followed by the retail store offering the products. Walmart Canada has provided its customers with a return policy that governs the return of products bought from Walmart Canada or their third-party sellers.
The policy has to be followed by all the parties involved to ensure the satisfaction of all and applies to products bought in Walmart Canada stores or online with in-store purchases return period beginning from purchase date while that of online purchase beginning from the day the order was delivered.
Walmart Canada returns policy content
Walmart Canada’s return policy assures the customer of refund or exchange of the eligible products and refund of shipping charges and taxes if the product was damaged or defective before being delivered to the customer or shipping error from Walmart Canada. But the customer will incur the costs if the damage was caused after delivery or the error was due to the customer.
Walmart Canada updated their return policy on all products purchased during the Covid-19 period from March 14, 2020
Return period
- 120 days return period
The return period of all products is to take place within 90 days from the purchase date and can be extended for more than 30 days. After which Walmart Canada cannot accept the refund or exchange the returned period.
- 45 days return period
Customers who purchased personal computers, digital cameras, computer games, and their consoles, printers, etc are to return their products within 14 days from the day of purchase failure to which Walmart cannot provide them with a refund or exchange.
- 60 days return period
To return large appliances, TVs, air conditioners, etc. a customer is given 60 days from the date of purchase after which no refund or exchange will be given.
- 15 days return period
A customer who purchased contract post-paid phones is to return them to Walmart Canada if they are not satisfied with them within 15 days of purchase.
- 1 year return period
Purchases of trees or shrubs are given a return period of within 1 year from the date of purchase.
Exclusions
The following products are excluded for refund or exchange in the updated return policy.
- Same product of more than three bulk items
- Headphones, sleeping bags, air mattresses, and products without receipts purchased after June 1, 2020
Where to return a product?
A customer can return the product either in-store or online.
In-store return
To return a product in-store, a customer has to ensure the product is eligible for return and visit a Walmart Canada store with the product, original receipt of purchase, all other contents that came with the product including the accessories and its packaging.
The Items sold by a third party with a retail value of $150 and below are eligible for in-store returns.
The following are excluded for in-store returns
- Hazardous materials like gas or flammable liquids
- Products with more than 100 pounds
- Equipment that uses fuel for outdoors
- Jewelry priced at over $40
- Final sale products e.g. ammunition, underwear, etc.
- Alcoholic products
- Walmart Canada third party online sales
- Opened cartridges, beauty care products, Halloween costumes, etc.
- Customized jewelry
Online returns
A customer can return their product online to a Walmart Canada store or by mail using the following process.
The customer logs in to their Walmart Canada account and selects the order and select Manage order which displays the order information where the customer selects Return items and selects the order to be returned, provide the reason, the quantity, select whether the return is in-store or by mail and click on the continue button. If by mail, the customer packages the product with all its components and ships it to Walmart Canada using the Canada Post mailbox or schedules a pick-up for bulky items.
Conclusion
The return policy offered by Walmart Canada to its customers provides an avenue for customers to trust the products being offered and feel the care that the store offers in case of a return. The policy acts as a marketing strategy for Walmart Canada enticing more customers to shop with them with an assurance of refund or exchange if need be.
Frequently Asked Questions
- Are all items offered by Walmart Canada eligible for a return?
No. Walmart Canada has set up a list of all eligible and ineligible items for return that a customer must be aware of before starting a return process.
- Can I return items purchased online from third-party sellers to the Walmart Canada store?
No. Walmart Canada stores do not accept the return of items purchased online from third-party sellers.
- In case I receive a damaged product, who will bear the cost of return?
Walmart Canada will refund the customer the return shipping fee for the damaged product received.
