In today’s world, e-commerce giants are have become tough competitors against offline stores. In the span of 10 years, several e-commerce platforms have emerged, offering facilities to order grocery items online. Although it is not very common in the rest of the world, America is witnessing a huge market of online grocery stores. Only grocery stores deliver order items within a few hours and issue a refund if groceries turn out to be rotten. Let’s have a look at ‘What is Amazon Fresh?’.
Amazon Fresh is an online marketplace for numerous grocery items such as fruit and vegetables, snack, beverages, etc. It is a subsidiary of the e-commerce giant Amazon. It is being operated by Whole Foods which is also owned by Amazon. As of now, it operates in countries like America, England, Italy, Singapore, India, Germany, and Spain. Apart from being an online grocery store, Amazon Fresh has launched its departmental stores in the United States and the United Kingdom.
What Products does Amazon Fresh offer?
Amazon Fresh faces intense competition from other private players involved in the same business. To become the most preferred brand in terms of delivering grocery items, it offers thousands of multiple purchasing options to their clients under the below-mentioned product categories;
- Grocery items such as fruit and vegetables
- Meat and seafood
- Dairy, eggs, and cheese
- Bread and bakery
- Deli and prepared food
- Frozen food
- Pantry staples
- Snacks and beverages
- Baby food and care items
- Home and kitchen products
- Beauty and personal care products
- Beer, wine & spirits
- Electronics products
Does Amazon Fresh offer discounts?
It offers multiple discount and cashback offer to their customers. It offers a separate discount offer for every single product category. Amazon Fresh allows a reduction in the final checkout price via an issued coupon code. On average, it offers a 20% to 30% discount on the selected products. The offered discount rates are separate over some time, it fluctuates regularly. It offers ”Deals Of The Day” under which it allows a minimum 40% discount on the selected categories. A customer can be benefitted from a separate discount offer every single week.
Is Amazon Fresh Reliable For Purchasing Grocery?
It claims to sell genuine and fresh groceries. The majority of the customers seem to be satisfied with the offered grocery items and service. However, a large segment of the consumers is not pleased with the company. Several complaints have been registered against Amazon Fresh for delivering cheap quality and rotten grocery items. Consumers are not satisfied with the customer support team also. In addition, it is also not consistent with delivery time. Unhappy consumers seem to be interested in recommending Amazon Fresh to other people.
Does Amazon Fresh Accept Return Requests?
It doesn’t entertain return requests against the sold products. Products categorized under domestic and personal use are not eligible for a return. However, in case a customer has delivered a spoiled or damaged item, Amazon Fresh will issue a refund against the item. Consumers are not required to return the product, as it doesn’t sink accept the product back to serve them fresh and unsold items to the other consumers of the platform. Electronic goods can be returned within 7 days from the date of delivery if the product is unused or new. Refunds for the same will be issued as per Amazon’s refund policy.
What Payment Methods Are Accepted by Amazon Fresh?
It deals in both offline and online channels. It accepts multiple payment methods. Consumers are free to make payment via any of the below-mentioned payment methods;
In-store payment methods
- Cash
- Credit card
- Debit Card
- Amazon One or via Amazon app
- Snap EBT
Accepted payment method on website or App
• Credit or Debit card (American Express, Visa MasterCard)
• Amazon PayCode
Conclusion
It is an online supermarket mainly for groceries and kitchen items. It operates both online supermarkets as well as offline grocery stores across several parts of America and the United Kingdom. Afresh offers allows various discount offers regularly. Despite holding a tagline of Amazon, it doesn’t receive much appreciation based on delivered items and offered services. Several times consumers have received rotten items which are unhealthy to consume. Products once sold via Amazon Fresh can’t be returned. However, consumers are entitled to get a refund against the rotten items.
Frequently Asked Questions
1) How much time does Amazon Fresh take to deliver an order?
It claims to deliver groceries within two hours from the ordered time. Clients may choose between one-hour delivery or two hours delivery.
2) How much does Amazon charge for delivery?
There is no specific delivery charge. The delivery fee will be calculated as per the eligible regions and preferred delivery time. In some regions, orders worth more than $35 or more than $50 are for free delivery.
3) Does Amazon Fresh accept a tip?
Yes, customers are allowed to leave a tip for the Amazon Fresh courier driver. The entire tip amount will be transferred to the driver’s account. Drivers are not entitled to know regarding the tip amount and the client’s name who has issued the tip.
