The retail market has changed drastically over the years from retail stores only serving their localities to now serving the entire world thanks to technology. A majority of retail stores have developed an online website enabling customers from any part of the world to shop with them and embraced different modes of payment. The customer provides the store with their location to ship goods purchased enabling many stores to expand their coverage, increase their customers and hence increase income. This article explains ‘What is Zappos?’.
Zappos
It was founded on July 12, 1999, by Nick Swinmurn. Its headquarter is in Las Vegas, Nevada, the United States is an online American retail store specializing in shoes, handbags, eyewear, accessories, clothing with Amazon as its parent company. Its mission is: to live and deliver WOW to the customers they serve.
Overview
1. Year founded and operations
- Founded on 12 July 1999 and has been in operation for more than 20 years
- Founded by Nick Swinmurn and first launched Zappos with Alfred Lin and Tony Hsieh through Venture Frog investment firm.
- It started its operations in San Francisco
- Started as an online shoe retail shop and has diversified to clothing, handbag, accessories, eyewear, and accessories.
- It offers its customers free next-day shipping and free returns enabling customers to save on shipping costs
- It prides itself in offering excellent customer satisfaction through the brands they are offering to customers and the after-sale services they provide
2. Zappos locations and social media
- It has its headquarter since 2004 in Las Vegas, Nevada, United States
- Its first official website was www.ShoeSite.com later changed to www.zappos.com as its official website
- It has social media presence in Twitter, YouTube, Facebook, Pinterest, and Instagram
3. Zappos acquisition
It was acquired by www.amazon.com in 2009 at a deal of around $1.2 billion
4. Zappos management and employees
- It has employed more than 1,500 employees.
- Kedar Deshpande is the its CEO
5. Zappos Mission
Its mission is: To live and deliver WOW
Meaning to have to stay in business and always strive to offer the best to the customers, employees, shareholders, suppliers, and communities they serve.
6. Zappos trending brands
The most trending brands in it are
- Nike
- Nike Kids
- UGG
- Vans
- New Balance
- Clarks
- ASICS
- New Balance Kids
- The North Face
- Sam Edelman
- Brooks
- Converse
7. Zappos core values
Its core values introduced on February 14, 2006, guide how it relates to its employees, suppliers, business partners, customers, and the community at large
These are:
- Deliver WOW Through Service
- Embrace and Drive Change
- Create Fun and A Little Weirdness
- Be Adventurous, Creative, and Open-Minded
- Pursue Growth and Learning
- Build Open and Honest Relationships With Communication
- Build a Positive Team and Family Spirit
- Do More With Less
- Be Passionate and Determined
- Be Humble
8. Zappos principles
It lives by the following four principles dubbed 4C’s to deliver happiness in a sustainable way to its employees, customers, vendors, shareholders, and community. These are;
- Commerce
Provide customers with more variety and styles of shoes, clothing, handbags, and accessories
- Customer service
Coming up with more ways to satisfy the customers’ expectations
- Company culture
Ensure to protect and grow the company culture
- Community
Continue serving communities
9. Zappos community service
It serves the community they operate in by donating its time and finances to them through it for Good Program that
- Give back gently used and new donations to communities in need
- Recycle programs
- Provide essential clothing, books, school supplies, shoes, food, and hygiene items to students in need
10. Zappos App
It has a Zappos App that customers can download on Apple Store or Google Play, shop, and enjoy. Below are some of the benefits that customers get when using the App
- Customers using the App get notifications on any available sales, offers, and account activities
- Shopping made on the App is fast and free and there is no minimum number of purchases a customer needs to make
- Zappos App provides the user access to their accounts wherever and whenever and they can personalize their account to suit their preferences
11. Zappos contacts
A customer can contact customers using the following ways
- Call 1-800-927-7671 to communicate with Zappos Customer Loyalty Team
- Text 1-833-927-7898 to chat with Zappos Customer Loyalty Team
- Chat live with Zappos Customer Loyalty Team
Conclusion
Zappos provides customers’ with a variety of products that they can purchase from the comfort of their locations and gets them delivered. This offers customers convenience and efficiency as they do not have to waste time going to the store, physically searching for the product, and queuing for payment at the cashier. Zappos’ mission, To live and deliver WOW also ensures the store always goes the extra mile to ensure the products they offer their customer are quality and they always strive to provide quality services to them.
Frequently Asked Questions
- What mode of payment can I use when purchasing at Zappos?
It allows customers to use their Visa, MasterCard, Discover, and American Express cards whenever they make purchasing at Zappos.
- Does Zappos price match?
Yes, it offers its customers a price match from retail websites. But it does not price matched items from auction websites, club websites, outlet websites, non-U.S. based websites, discount websites, and third-party markets or resellers on Amazon.com
- Does Zappos allow unsatisfied customers to return items purchased?
Yes, it has set up a return policy that governs the return on goods purchased by customers. The terms and conditions are found in https://www.zappos.com/c/shipping-and-returns
