In this article, we will see what is Tesco Phone Return Policy?
Not every time will consumers be satisfied with the items they purchased. It is fair to also mention that most famous companies tend to compromise on quality. This compromise is made to meet the production demand and supply. Businesses will often trade-off between meeting the market supply and demand and producing higher quality products. This is also a way of minimizing costs and maximizing revenues and gains.
The resulting consequence of this compromise is a massive number of items being returned. The items can either be replaced by new ones or repaired for free. For this reason, various businesses have set in place different policies regarding item returns.
The return policy outlines different circumstances under which an item can be returned.
What is Tesco’s phone return policy?
Like other retailers, products return policies help in outlining different actions to be undertaken in case a commodity has not met its purpose.
When it comes to Tesco phones, customers are given up to 14 days period to return the device. The policy guarantees a cash refund, free repair, or an exchange with a new device.
Tesco return policy in 2022
Tesco is a British company. The company has several stores around the world. Furthermore, the retail deals with both grocery and other general products.
According to Tesco’s return policies, items bought at their stores can be returned within 30 days. The 30-day return policy begins immediately after the purchase of an item. This policy applies to all items purchased from Tesco.
Circumstances under which customers are allowed to return their phones at Tesco
There are different reasons under which a customer can return a phone purchased at Tesco. Several reasons that may result in returning a mobile phone to Tesco include,
- Purchase of a defective phone.
- If the phone is not the exact one that was ordered
- Wrong delivery.
- Underperforming phone
- Generally, not satisfied with the phone
- A purchase of a wrong item.
There are more reasons why customers may decide to return a product to the retailer.
Can Tesco accept returns after the elapse of 14 days?
Returning products after the expiration of the return period is always not accepted. This can be seen in companies such as Best Buy, among others. Some franchises however will accept the return if the reason is serious.
Returning a phone to Tesco after the expiration of the 14 days is possible. Additionally, one will have to contact Tesco’s customer care service and explain the existing problem. If the problem can be addressed after the expiration of the return period, then Tesco will take full responsibility.
Can customers return mobiles at Tesco without the original accessories?
Returning items requires customers to accompany the item together with its original accessories. In a situation where the original accessories are missing, customers are penalized.
Tesco’s phone return policy dictates that all phone returns must be accompanied by their original accessories. This includes the sim card, battery, charger, and headset. All the accessories are to be boxed carefully and delivered to the Tesco customer care desk.
Needless to say, the phone has to be placed in its original box cover during the return.
Do Tesco offer warranties on its phones?
Tesco retails on different items. Some of these items are produced by other companies. For instance, Samsung phones or accessories.
All mobile phones purchased at Tesco are secured with a 24-month warranty. Except for Apple phones which come with a one-year warranty. One can inquire about the warranty directly by contacting Tesco’s customer care service.
Does Tesco do cash refunds for a returned phone?
There are different circumstances under which the retailers will do a cash refund after a return. If the phone has a minor problem that can be repaired, then Tesco will repair it at zero cost.
Otherwise, if the problem is a dire one then a refund or an exchange will be the only options.
Can one return defective phone accessories?
Yes! Customers are allowed to return any defective accessories that were originally purchased with the phone. This includes sim cards, headsets, or batteries. The customers will have to contact customer care and notify them of the issue.
How to return a phone to Tesco?
If you are not happy with a phone purchase at Tesco, then there are simple ways of making a return.
- One can either return the phone physically to Tesco’s official store or remotely.
- To remotely return a device, customers can either return the device to the delivery driver. This option applies to those who used click n collect during the purchase.
- Alternatively, customers can return their defective phones physically.
- This involves carefully boxing the phone and delivering it to the customer care desk.
One should expect either a cash refund, an exchange, or free repair of the device.
Can a customer return a phone without the original proof of purchase?
Returning a phone without the original receipt can be described as a dangerous move. This is because the retail will require proof that the phone was purchased there.
Alternatively, one can refer to the debit or credit card transactions to prove the purchase.
Conclusion
Tesco phone returns are not a complex process. If one is not satisfied with any of their phone, then the retail has got you covered. Customers have up to 14-days to claim returns on any defective phone purchase.
FAQs
Q: Can one return a Tesco phone after 14 days?
A: There are different circumstances under which such a return will be accepted. Additionally, one can use the 24-month warranty period.
Q: Can customers return phones with different boxes other than the original one?
A: Tesco has not provided an alternative to the original box. However, there may be some penalties regarding the loss of the original box.
