As mattresses are a life-long investment, it is crucial to consider some factors when purchasing a mattress. Vital among these are the mattress return policy and the mattress warranty. A sound mattress return policy and warranty signify the authenticity of a product. With stores like Layla or Laylasleep, customers can return unwanted or defective mattresses purchased from the store with no hassle. Unlike many stores, Layla also offers customers a lifetime mattress warranty. Read on to know more about the mattress Layla Mattress Return Policy.
Layla offers its customers a 120 trial day period to decide if they would be returning a purchased Layla mattress. Customers who choose to return the purchased mattress are asked to email their order number and reason for return to support@laylasleep.com.
How Does Layla’s Mattress Return Policy Work?
Layla recognizes the need for customers to use an item for a certain period before correctly deciding if the product is suitable for them. Hence, the store offers its customers 120 days to sleep on a purchased Layla mattress before deciding if the bed meets their needs.
Customers still unsatisfied with the mattress after the stipulated trial period, are to reach out to Layla by emailing their order number and reason for return to support@laylasleeop.com. Layla Mattress Return Policy keeps reading.
Unlike most stores, Layla does not require its customers or clients to repack the returned item in its original package or ship the item back to the store because it does not resell returned mattresses. As a store that partners with several local charity organizations, Layla asks its clients to donate the returned bed to a local charity and email a picture as proof of the donation. Upon doing so, the customer’s refund is processed immediately and paid.
Layla mattress returns are free and come at no cost to the customer. Hence a customer will receive a refund of the total amount paid. By donating the mattress to charity, the client is assured that the returned item is used judiciously. Everyone wins.
Some states in the U.S. do not allow donations to local charity organizations. In such cases, Layla will pick up the returned mattress and recycle it at no cost to the customer. Layla customers living in places like Canada, Alaska, and Huawei who need to ship the returned mattress to Layla should note that the shipping fee is non-refundable.
Layla sleep Lifetime Mattress Warranty
Layla sleep also promises customers, a manufacturer’s defect-free bed. To back this up, the store offers a life-long warranty on any Layla original mattress, subject to terms and conditions. These conditions include:
- Only the original purchaser of the mattress can exercise the warranty during the ownership of the mattress
- The bed must be used properly. According to the store’s website, proper use includes placing the mattress in a well-ventilated place and placing it on a smooth and solid foundation or bed frame that supports the mattress’s weight
- The mattress was purchased directly from Layla’s website or third parties authorized to sell Layla mattresses.
This life-long warranty only covers manufacturers’ defects such as bursting seams. Defects like a gradual change in the bed fabric color caused by a long period of use, bed fabric wrinkles, etc., are not regarded as manufacturers’ defects. Hence, they are not covered by the warranty.
According to its website, a Layla customer loses the chance of applying for a warranty if the bed has been:
- Left unpacked for two weeks after delivery
- Used in a rough manner
- Placed on the ground
- Put on a bed frame that cannot effectively support the weight of the bed
- Soiled or burned
- Used for commercial purposes. E.g., in hotels or boarding schools.
- Infested, etc.
Layla customers should note that in carrying out a warranty, Laylasleep reserves for itself the right to decide whether the defect should be repaired or replaced. Customers will bear the shipping fees relating to the repairs or replacement of the mattress.
Conclusion
Despite being located in New Haven, US, Laylasleep has gained popularity among many other states within and outside the United States as a brand that sells quality mattresses. Laylasheep Mattresses Return Policy which allows you to help someone in need when returning a purchased mattress is unique and innovative. The lifelong warranty on their mattresses assures customers of the authenticity of their products. It is no wonder Layla is listed as the number one brand in producing good mattresses by sites like the U.S. News 360 reviews.
Frequently Asked Questions
- Are Laylasleep mattresses pricey?
Layla mattresses vary. Hence the price of a Laylasleep mattress will depend on your chosen bed. However, Laylasleep mattresses are reviewed by many to be relatively affordable.
- Does Laylasleep lifetime mattress warranty cover the Layla pillows?
According to its website, Layla pillows have a five years warranty.
