Urban Body Jewelry Return Policy-Know More

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One of the main challenges of return policies is having a strict return policy that gives little room for flexibility. Most customers peruse a company’s website to check a company’s return policy. 

Urban Body Jewelry Return Policy

Notwithstanding, customers can only be loyal to flexible return policies.

About Urban Body Jewelry

Urban Body Jewelry is a unique online shop focusing on piercing jewelry. Its products include eyebrow rings, belly button rings, gauges, ear stretching kits, nose rings, and ear stretching kits.

Visit its links to get its offers or learn more about them:

  • Website
  • Instagram
  • Youtube
  • Linkedin
  • Testimonials
  • Amazon shop
  •  Etsy

The Ultimate Guide to Urban Body Jewelry Return Policy

If one is unsatisfied with the jewelry, one can return the jewelry within 30 days after receiving the jewelry. However, the customer should carefully inspect the item before unsealing it. Urban Body Jewelry rejects returns if the customer(s) open the seal.

UBJ seeks to sell new and unused items to its customers. An exception can only be if Urban Body Jewelry delivers the wrong item or has a defect. In this case, the Company will exchange the item even when one opens the seal.

One signs as a confirmation on domestic purchases for orders that exceed $100. The confirmation ascertains that they have received their order.

Urban Body Jewelry Processing Time

It takes around 2-3 weeks for the Company to process a return. Urban Body Jewelry informs the customer through email when they receive the jewelry.

Email the Company or contact Urban Body Jewelry via the contact page if the order is wrong or faulty. A customer should initiate the return within 3 days stating their identity, the order number, and the cause for the return.

How Long Does the Delivery Take?

It depends on the type of delivery a customer chooses. The standard delivery takes 5-10 business hours. On the other hand, priority mail takes between 3-and 5 days. Lastly, international orders take between 2-and 4 weeks. However, the international orders may take longer if taken for inspection by a certain county. 

Urban Body Jewelry Costs

Deliveries in the USA are free if they are $20 and above. UBJ Charges $3.50 for domestic first-class mail while domestic priority mail costs $8.

Conversely, priority international’s charge varies depending on the country of delivery. The costs are $20-$25.

Easy Step-by-Step Guide to Return your Order

Contact customer care at cs@urbanbodyjewelry.com. An individual should make sure that they return the item in its original and intact form. Include contact info and the RMA form.

One can either return the item through prepaid mail or other means.

To personally deliver an item to the store, including the order info. However, choose a certified courier because lost items will be the customers’ responsibility. To avoid loss, customers should use a tracking number that notifies them once the item reaches the Urban Body Jewelry store. One can also buy the shipping insurance for orders that exceed $75. 

After Urban Body Jewelry examines the return, the Company will send a message confirming the arrival of the returned item. The Company will also inform the customer if their request has been approved or declined.

If the item(s) was labeled as a gift and directly sent, the Company gives a gift credit corresponding to the refund. Therefore, the Company mails a gift credit upon receiving the returned item.

Alternatively, the Company may send the gift to the gift giver. The conditions for this option are when the gift giver hasn’t labeled the item as a gift. Secondly,  when the Company ships the item to the gift giver. In this case, a refund is sent to the gift giver.

Individuals should check with their bank if their refunds are late or missing. Secondly, call the credit card company, bearing in mind that a refund may take time before posting it. If the refund still does not reflect, contact customer care at support@urbanjewelry.net.

NB: Tracking numbers can only be actuated when USPS collects the consignment. Therefore, the tracking numbers can only be activated after USPS contains the delivery.

Wrapping Up

Urban Body Jewelry has a 30 days time limit in which customers can return their orders. The jewelry should be in its original state which includes remaining sealed. The only exception to this is when Urban Body Jewelry sends faulty or wrong pieces of jewelry. In this case, the company accepts the unsealed jewelry. 

FAQs
  • Can Urban Body Jewelry change the Location after the delivery has been made?

One cannot change their order once the delivery is made. Urban Body Jewelry can request the goods to be returned to them instead.

  • Is Urban Body Jewelry’s Online Shop International?

Urban Body Jewelry ships to a national place with the United States Postal Service (USPS). It is challenging to ship to certain countries like Brazil and Spain.

  • What are Urban Body Jewelry’s Payment Modes?

Firstly, local or international payments need to be in US dollars. Therefore, convert the currency for international clients before sending.

Secondly, UBJ accepts payment via PayPal, MasterCard, prepaid gift cards, Amex, Visa, and Discover.

  • Why register with Urban Body Jewelry?

An individual can buy items without registering. However, registration saves time an individual would use for manual registration. One also obtains an account that keeps invoices and earlier orders.

  • Does Urban Body Jewelry Send Confirmation Messages for Payments?

Yes. The Company sends a confirmation email immediately after a customer places their order. If you don’t see a confirmation message, check for the message in the spam folder. If you still don’t see the message after refreshing your email and checking in the spam messages, the chances are that your payment was unsuccessful. 

Urban Body Jewelry Return Policy-Know More

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