Douglas Mattress Return Policy – All About It Here!

Douglas Mattress is the best in Canada. It is one of the true Canadian Mattresses. The materials used for making Douglas Mattress are all sourced from Canada. The service is only available in Canada. Douglas Mattress is a memory foam mattress that ensures the usage of eco-friendly forms. As of now, a queen size retails for $799 Canadian and this makes it a value for the money. Douglas Mattress comes in roll-packed. It is shipped in a box to the doorstep. It arrives within a week after placing an order. The mattress comes wrapped in plastic packing. Unboxing is easy, you only need to remove the plastic, and then it will expand to its full shape allowing you to use it in about 4 to 5 hours. Let us here know about Douglas Mattress Return Policy.

Douglas Mattress Return Policy

Availability of Douglas Mattress

The Douglas Mattress is available for online purchase. It is sold on the official Douglas. It is also available on the site of GoodMorning.com. GoodMorning.com is the parent company of Douglas Mattress. The shipping choice is only offered to people in Canada.

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Douglas mattress gives a free trial of 120 days. It allows you to have it for about four months and if you are not satisfied, return it for a full refund. Return shipping charge is free. Douglas helps in the return process which makes the process easy. Douglas Mattress gives a warranty of 15 years, unlike other mattress companies that provide a warranty only for ten years

Douglas Mattress Return Policy 

Douglas Mattress is made from premium quality materials, built by skilled Canadian people and craftsmen. It is designed in a way that its customer gets the ultimate comfort, lasts longer, and gives the best performance. Douglas mattress provides a 120-night trial.

120-Night Trial

  1. Customers can keep and try the mattress for 120 nights before keeping it.
  1. Customers who have to return their mattress, have to initiate the return between the 30th and the 120th night after the date of delivery.
  1. Douglas Mattress will not accept the return after the 120th night, because it will expire.

Canceling orders and return

The customer has to contact Douglas before initiating returns and refunds.

  • When they receive the return request, they will help to gather the necessary information like images of the mattress. They will provide instructions about how to prepare products for the return. The customer will need the original plastic wrap or any other protective covering for pick-up.
  • In most cases, Douglas Mattress strives to have the mattress picked up within two business days once they receive the needed information. Sometimes, it takes up to ten business days.
  • Additional pickup charges will be applied when the mattress has to be picked up from another location other than the original shipping destination.
  • The mattress should be ready on the ground floor of the house or the building.

Mattress Return

  • Douglas mattress provides a full refund within 14 days. It is to be noted that the mattress has to be original, unopened, and they provide return transportation.
  • If the mattress ordered is of an incorrect size. Douglas provides exchange if the product is unopened for just the cost of delivery.
  • Returns are organized by Douglas. 
  • Accessories that are opened, used, and that are not original cannot be returned.

Refunds

  • A maximum of two business days are taken to get the refund.
  • Once the customer returns the product, the refund can be made.
  • Refunds are applied when the payment is done using the credit card or PayPal account.
  • Refunds for the returned mattress can take up to 14 business days to be returned on your financial records. 
Conclusion

Douglas Mattress, which is available only in Canada, provides its customers with comfortable mattresses in the area. It is ideal for side sleepers, back sleepers who are under 105 kilograms, couples who need solid motion isolation. The Douglas Mattress is produced by GoodMorning.com. GoodMorning.com is a Canadian company. It produces six mattresses and an adjustable bed frame, memory-foam pillow, mattress base, and mattress protector. It launched its first product in 2009. They are the first company that sells online with a risk-free trial.

Frequently Asked Questions
  1. Are Douglass Mattresses worth the price?

The Douglas Mattress is a medium-firm memory foam mattress that gives perfect pressure relief. It is an eco-friendly mattress made with sustainable materials available in Canada. 

  1. Where are Douglas Mattresses produced?

All Douglas mattresses are produced in factories in Ontario and Quebec. The factories use primarily sustainable energy sources. The company uses eco-conscious materials. It has a less carbon-intensive manufacturing process when compared to its competitors.

  1. How many responsive foam layers do Douglas mattresses have?

There are mainly three responsive form layers. It promotes gentle contouring and softness. It maintains proper spinal alignment for different people and their sleeping styles. Douglas mattress provides the best edge support and gives its customer the best comfort.

Douglas Mattress Return Policy – All About It Here!

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