Xoom customer service – know more interesting facts

Xoom- Xoom is a PayPal service that allows sending money around the world. Let us discuss Xoom customer service.

Customer Service- It is an assistance provided by the company to people who use or buy its services or products.

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Xoom customer service

Answer

In the world of digitalization, online transaction is a new cult with which people got habituated, especially in the times of the COVID pandemic where online transactions have become a safety tool not just for preventing physical contact but also for giving a whole new dimension to the intensely driven digital world.

Xoom is a leader in international remittances enabling customers in the United States to send money or to pay bills effectively.

How to contact Xoom customer service?

To complain over any issue or while facing any kind of troubleshooting, one can always connect to the Xoom customer service via many methods. To register a complaint, one needs to follow a few quick steps.

Method 1- Complaining by Email 

STEP 1- Type xoom.com

STEP 2- Click on xoom.com

STEP 3- Write the problem

NOTE: In the right corner of the bar, there will be a few options pre-mentioned, select the one which is the real cause for contacting Xoom customer service.

STEP 4- Write one email address of the Xoom account

STEP 5- Write one name

STEP 6- Select the country

STEP 7- Write the Xoom transaction number

STEP 8- Write about the Subject

NOTE: Subject here means, the main problem one is facing while availing the services of Xoom i.e. subheading of an email.

STEP 9- Write a brief description of the problem

STEP 10- Click on the submit.

By the following steps, one complaint will be registered via email to Xoom customer service.

Method 2- By calling the Xoom customer service directly on the two given phone numbers

  1. ((877)815-1531 toll-free
  2. +(415)395-4225

Method 3- By directly emailing the problem to the given address

                 425 Market Street, 12th Floor

                 San Francisco, CA 94105 USA

Reasons for customer calls

While availing the services of any online digital payments, one keeps getting issues, and the topmost issues for which customers contact the Xoom customer service are:

  • For login issues
  • To cancel a transaction
  • To inquire about a refund
  • To update the Xoom profile
  • To request for increasing the sending limits, etc.

How to create a Xoom Account?

To avail of the services of Xoom, one can open a Xoom Account with a few simple steps.

STEP 1- Open xoom.com

STEP 2- Sign Up with PayPal or directly with the Xoom, only if one doesn’t have an account on Xoom

STEP 3- Select the country

STEP 4- Write down one contact number

STEP 5- Click on Next

STEP 6- Create a Xoom Email ID

STEP 7- Submit the Email ID

STEP 8- A confirmation mail will be sent to the designated email, verify it

STEP 9- A Xoom Account will be opened

STEP 10- Then, click on either login with Xoom or log in with PayPal

STEP 11- Enter the email address 

STEP 12- Enter the password

STEP 13- Click on the login.

How to change the password of the Xoom Account?

Many times, while logging in, the account of Xoom can’t be open, so one can try fixing it simply by resetting the password in the following ways:

STEP 1- Open the xoom.com

STEP 2- On the login screen, click on Forget Password

STEP 3- Write the email address of the Xoom Account

STEP 4- Check the mail, for further instructions to follow.

Features of Xoom

  1. Can send money to a recipient’s bank account
  2. Can send cash for pick up or home delivery
  3. It can be used for paying international bills
  4. It can also reload a prepaid mobile phone.

What are the working hours of Xoom customer service?

Every company or its employees work for a required period, so do the employees of the Xoom customer service. So, to solve the issue one is facing, one needs to contact the customer service within the working hours of the office.

Working Hours: 9:00 AM to 9;00 PM(Eastern)

                         Monday-Sunday

                         6:00 AM to 6:00 PM(Pacific)

                         Monday-Sunday

Is there any specific language spoken by the Xoom customer service center?

The Xoom customer service addresses its customers mainly in three languages. So, before dialing the number, the surety of speaking at least one language becomes a necessity. The languages are:

  • English
  • Spanish
  • Filipino

Conclusion

By using the portfolio of PayPal’s wider international network, Xoom is delivering a strong technology platform while providing its best customer service to its customers. Also, Xoom is a secure, fast, and cost-effective app that helps to send money from family to friends across the world.

Frequently Asked Questions(FAQs)

Question 1-  Does Xoom customer service support live chat?

Answer- No

Question 2- Does Xoom customer service offer email?

Answer- Yes

Question 3- Does PayPal have acquired Xoom?

Answer- Yes

Question 4- Can there be a delay in getting the response to an email complaint?

Answer- Yes but only when the email has been sent outside the business hours.

Question 5- Is Xoom regulated by the government?

Answer- Yes

Xoom customer service – know more interesting facts

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