Centurylink is a service-based telecommunication firm offering high-speed internet for homes and small businesses. It has a well-defined business process to address the immediate technical concerns of its customers via online, offline, and on-site service support. The best way to understand Centurylink Customer Service is to visit their ‘Contact-Us’ page on their official website or continue reading.
Centurylink is a global tech firm that offers a range of internet services and is committed to providing the best technical support to its customers. With attractive deals and data plans, it also tries to improve its satisfaction rating by increasing the customer touchpoints. Since homes are transforming to Smart Homes, there is a clear possibility of exponential growth in technical failures or complaints regarding any of its services across any connected devices. Resolving a few issues such as resetting or troubleshooting can be done by simply following the user manual. But proper tech support is required for slightly advanced technical problems such as network coverage or device failure.
Steps to access the support page of Centurylink:
Step 1: Open the browser.
Step 2: Visit the official website of Centurylink and sign in to your account using your User ID and password.
Step 3: If you do not have an account, click on the Contact Us tab available in the top right corner. Select the type of service by clicking on the tabs named Residential or Small Business as required.
Step 4: Check the Self-help tools to resolve the problem by troubleshooting.
Step 5: Scroll down over the page and choose any other option that you would prefer to connect with the customer care representative.
Centurylink ensures that they are all set and available to help their customers 24×7 via different options. You can visit the ‘Contact-Us’ page for more details.
● The self-help tools section is the first support option. You can perform basic troubleshooting and manual reset operations. You can book an appointment with the service manager, track the status of your technician, and pay your bills.
● 24×7 live chat with experts is available on the website for queries such as new upgrades, billing questions, and technical support
● The FAQ section of the website enlists the common problems faced by the customers of Centurylink.
● Active social media agents extend support and suggestions on Facebook messenger and Twitter.
● If you need assistance in person, you can connect with their representative via phone call.
Does Centurylink has the best customer service?
The company offers high-speed internet and enables you to connect several devices across your home through a wireless network. You can play games, enjoy live streaming, and operate your Smart Home appliances efficiently. Centurylink provides the services with a backup of 24×7 technical support that gives them a competitive edge. It offers numerous options to its customers for registering a complaint. If you are not satisfied with the service provided to you, then a customer has the option of writing a detailed complaint by filling up a simple form. To check the application form, click here.
How does Centurylink differentiate its services from its competitors?
Its unique value proposition is high-speed internet of 940 Mbps at a very competitive rate. It has meticulously curated several data plans for its customers, and you can choose any plan that suits your requirement. The few plans have no data cap. In addition to the enthralling deals and data plans, it also maintains a strong connection with its customers to resolve any technical issues.
What are the other services provided by Centurylink?
Apart from the internet, Centurylink provides services such as:
- Landline service for making local and long-distance calls option. The unlimited plan includes popular calling features such as call waiting, caller ID, Call waiting ID, voice mail, 3-Way calling, voice mail, 3-way calling, speed call, busy redial, call rejection, forwarding, and return.
- On-demand live TV streaming service allows you to choose your favorite channels and stream the content on 20 devices in your home.
- If a customer relocates, the company provides internet services at the new location with customized data plans.
- Make your home smarter by installing AI-enabled automation accessories such as doorbells, security cameras, Smart Speakers, Smart LED lights, and Smart Plugs.
- Reasonable bundle offers for internet and phone services.
Conclusion:
BroadbandNow, a data aggregator of popular Internet Service Providers in the US, conducted a survey and summarised the findings that customers have given an overall rating of 3.6 on a scale of 5 to Centurylink. Customer rated the Centurylink on service parameters such as reliability, speed, interaction, support, and value for services. The highest-rated factors were equipment, reliability, and speed, and support was the lowest. It further adds that many customers have given a positive rating to the internet provider.
