Lowe’s has committed to restocking 20% of the merchandise you purchase as of 2022. This includes appliances, hardware, tools, home décor, kitchen and bath products, and more. A restocking fee is generally only charged by Lowe’s for items that are made to order and thus are subject to an extra charge. Furthermore, if a tool or item is not properly functioning, there will be no restocking fee charged.
About lowe’s
Lowe’s Companies, Inc., often referred to as Lowe’s, is one of the most well-known and well-regarded American retail organizations that specializes in home improvement. A publicly-owned company, with headquarters in Mooresville, North Carolina, upholds a diversified portfolio of retail stores in the United States and Canada.
Why does Lowe’s charge a restocking fee?
To compensate for the procurement and delivery expenses associated with special-order items, Lowe’s charges a restocking fee of 20%. In some cases, this may differ from the condition of regular items which are available in store but sourced from external vendors and cannot be simply returned to the store to be resold. Since Lowe’s has to return these products to the seller in the majority of cases, it is forced to impose a restocking fee to cover re-stocking costs. It was for this reason that Lowe’s charges a restocking fee for these items when they are returned or canceled by their customers.
Are there any ways to pay for the restocking fee at Lowe’s?
Lowe’s receives your special order item and approves your refund upon receiving the returned item. The restocking fee will be deducted from the refund amount once Lowe’s receives your returned special order item. It is important to note that you must return any item that was purchased in a special order to Lowe’s location where it originally was purchased. After this deduction, the refund amount will be sent back to the payment method you used to make the original purchase.
Are Lowe’s defective items subject to a restocking fee?
When Lowe’s receives a defective special order that is returned, Lowe’s usually does not charge restocking fees. In the event the customer returns the product, the company will give them a free fix, with no strings attached, or a full refund. Nonetheless, you may find that the return policy is different depending on the item, given that Lowe’s orders items from a variety of suppliers and distributors. If you wish to return a defective item that was special ordered, we recommend that you contact a customer service representative at the Lowe’s store where you originally ordered the item for assistance. In this case, when the customer wants to return a defective item ordered through special order, the customer should first consult with the store’s customer service representative and maybe ask for help.
On which items are restocking fees charged?
It is sometimes possible for Lowe’s to charge a 20% restocking fee on items such as lumber, building materials, flooring, and built-in appliances that are special-order items, such as products to be custom-sized or made to order. The return policy of the original supplier and the restocking fee for a special order item are both subject to the type of order, the type of return policy, and also the return policy for the special order item.
At Lowe’s, which items are not subject to restocking fees?
Unless the item was a special order or when refunded or returned, you will not be charged a restocking fee when returning or canceling a Lowe’s product. Although, it is worth noting that some special order items are also exempt from the restocking fee, and you should keep that in mind. Depending on the product and Lowe’s store at which it was purchased, the final decision for your special-order product will be determined according to whether the restocking fee is exempt from your special-order product.
Conclusion
A restocking fee of 20% is charged only for items that are on special order by Lowe’s because special-order items are custom items and can not be restocked and resold at Lowe’s. Lowe’s usually has to return these items to the original supplier to be charged the restocking fee. As a result, a restocking charge will be applied to the customer, covering these costs as well.
Frequently asked questions
- Is Lowes’ return policy 180 days long?
Lowe’s return period has been extended to 180 days from the original purchase date. The company will refund the full purchase price for most new or unused items returned in-store with proof of purchase. You will receive an in-store credit if you return items purchased with a gift card.
- Is Lowe’s return policy good?
We want you to be completely satisfied with your Lowe’s purchase, so we are willing to accept returns at any Lowe’s location in the United States. In most cases, new, unused merchandise that is returned within 90 days of the original purchase date can be refunded or exchanged with proof of purchase. Exceptions to our return policy are listed on our site.
- Does Lowe’s keep a record of purchases?
Three years back, Lowe’s can retrieve a receipt. Nevertheless, Lowe’s can look back as far as five years for a receipt that includes a phone number associated with major appliance purchase. Alternatively, if you paid for your Lowe’s purchase with cash, the company maintains a record of your purchase for up to 90 days after the purchase date.
