You bought that amazing electric gadget online for Christmas but were so disappointed the gadget is defective? Now you try to return that product to the supplier and you sadly discover that it is not possible to return the product. So you are probably going to throw away that product at a loss. What a pity. But with SCHEELS.com, Worry not! SCHEELS.com has got you covered with its Return Policy that covers product returns or exchanges. The Return Policy for SCHEELS covers customers for all returns or exchanges in case the product is defective or damaged. But before any return is processed, there are of course some guidelines that you need to follow. This article gives you all the guidelines of the SCHEELS Return Policy.
What is SCHEELS Return Policy and How does it Work?
The SCHEELS Return Policy is a non-restrained and customer-focused return policy. This means that a customer is able to return unsatisfactory, or defective products any time that suits them, without any worry or hurry of time lapses. The policy simply guarantees customer expectations and needs. Almost all products are covered in this Return Policy with a few exceptions of products such as firearms and ammunition which are not returnable or exchangeable whatsoever. So next time you buy firearms from SCHEELS, bear this in mind.
So how does this policy work? It’s pretty a straight forward policy without any complications. Any customer can either return a damaged or defective product from SCHEELS for a new product or they may get a full refund for the product. In case of a refund, the monetary refund does not include shipping costs and the money is deposited or paid into the original form of payment that was initially used to purchase the product.
So How do I Return a damaged or Defective Product?
To Return a defective product purchased from SCHEELS, customers simply have to visit the SCHEELS Self Service Portal. On this portal, the customer has to complete the required sections online. The information required include the order number, the email and your zip code. Once that is done, the customer will proceed to specify the quantity of products required and the reason that they are returning the product. Alternatively, customers may choose to visit the SCHEELS stores in person for a return or an exchange.
Are there any guidelines in this policy?
Yes, there are specified guidelines in the SCHEELS Return Policy. Some of the guidelines are stated as follows:
- SCHEELS does not refund shipping costs.
- SCHEELS refunds taxes to the original form of payment
- The returned products must be in the original condition of purchase.
- When returning the product, the product has to be enclosed in a container for shipping purposes. Normally SCHEELS has recommended USPS or UPS type of containers.
- It is not possible to return ammunition or autographed products
- Shipping is free for special orders
- For returning products such as baseball bats and hockey sticks, customers have to refer to manufacturers guidelines
What about if I want to Return or Exchange an In-Store Purchase?
Should you wish to return an in-store purchase, one must visit any of the SCHEELS stores countrywide. It is easy to locate a SCHEELS store nearby your location. Simply, use the SCHEELS store locator online. If for some reason the customer does not have the original receipt, they are still able to return or exchange a product for a store credit if the product but the original product has to have its tag intact.
What if I do not live near a SCHEELS Store?
If you live very far from a SCHEELS store, customers are recommended to use postal mail to in such cases. SCHEELS recommends mailing through USPS or UPS. For mailing, customers must make sure they also include the original receipt copy. If this is not possible to do, then SCHEELS will only issue a gift card instead via mail. In addition, for exchanges customers must specify in detail the product preferences such as color, size or so forth. Products must be mailed to the original SCHEELS store of purchase and please take note of the tracking number from your mailer.
Conclusion
While it is true that most consumers have faced challenges when they want to return defective or damaged products bought either online or in-store, the best way customers can safeguard themselves from being stuck with damaged products is to always take time to acquaint themselves to return policies of suppliers. This policy will empower and inform customers on to understand what the policy covers and do not cover, how to do the process and who to contact for assistance. SCHEELS Return Policy is clear and unambiguous and like what they claim on their website, the Return Policy was set with the customer in mind.
