Quality Value Convenience, popularly known as QVC, is an American TV channel specializing in televised home shopping. Founded in 1986, the company was one of the first of its kind and soon gained massive popularity.
QVC Mattress Return Policy, follows a 30-day return policy for most of its products, and mattresses are no exception to this rule. The returned product needs to be in an unused condition with all the original tags kept intact. QVC reserves the right to reject any return/refund requests.
Presently, Quality Value Convenience sells its products in as many as 7 countries, with some figures estimating its average customer exposure to be around 400 million annually. One can find the TV channel on most of the free-to-air packs as well as the streaming platforms such as Apple TV, Roku, Amazon fire stick, etc.
Procedure to Return a Mattress
To return a mattress to Quality Value Convenience , the following steps need to be followed:
- Find the return form attached to the delivered product.
- Fill in the details on the return form. One needs to mention the exact reason for return and also fill in the other details such as item id, return slip no., etc.
- Now, pack the product in its original packaging by keeping all the original tags intact.
- Send the item to the nearest courier center (can be FedEx, USPS, etc.)
- A copy of the return receipt needs to be kept by the customer.
As soon as the item is received at the QVC office, an email or SMS would be sent to the customers. The customers would be constantly kept in the loop by the company.
Conditions for Approval of QVC Mattress Return Policy
Sometimes, customers may try to take unfair advantage of the generous QVC return policy and return damaged products.
There are certain conditions that need to be fulfilled for a mattress return to be approved. These include:
- All the original tags and stickers need to be kept intact.
- The original receipt (either physical or virtual) needs to be presented.
- The mattress needs to be in the same physical condition as it was delivered. Any damages such as a tear, burn, etc. are not allowed.
- The return label needs to be attached. If the original return label is lost, customers can log in to the website online and print another return label.
In case of any discrepancies, QVC might reject the return request. Additionally, any other reason not mentioned in the article as such can also result in the request getting rejected.
Time Taken in the Process
Once an item has been received at the QVC offices, it takes around 3-4 working days for the request to be processed by the company. The returned product undergoes a number of quality checks at the warehouses before being finally approved.
Although the time to reach the QVC office depends on the distance between the places, it generally takes no more than a week.
Thus, in the case of replacement requests, the entire process takes around 3 weeks to be completed.
Costs Involved in the Process
Customers need to pay the cost for mail while sending back any items. Only if there has been an error on the side of Quality Value Convenience,, will the company pay for the mail. Any other costs will be met by the company. In case of refund requests, the payment would be made to the source of payment.
Conclusion
We have seen in this article that Quality Value Convenience, offers a return period of 30 days for mattresses purchased from the TV channel. The procedure to apply for the return and the necessary terms and conditions have also been discussed in the article. However, it must be remembered that QVC reserves the right to reject/withhold any return requests. In such cases, appropriate documents would need to be submitted as proof. Customers have been satisfied with the return policy followed at QVC.
Frequently Asked Questions
Question. What are the most popular stores in the US for people to buy mattresses?
Almost all of the major supermarket chains in the US sell mattresses to customers. Stores like Home Depot, Walmart, Costco, Kroger, etc. have a wide variety of mattresses available at the stores. These stores even offer free delivery for the products when a certain minimum order value is met.
Question. How happy are people with their purchases from QVC?
Throughout the years, the company has received vastly positive reviews from customers. QVC has been appreciated for good quality products, fast delivery times, and excellent customer service.
Question. What are some other teleshopping sites that offer direct competition to QVC?
A number of new companies have emerged in the telemarketing space. Some of the companies that offer direct competition to QVC include HomeShop 18, HSN, etc.
