The American video streaming service, known as Disney Plus, is a partition of the official company of Walt Disney. The company is very popular and used by 118.1 million individuals around the world. It has a huge collection of movies, films, television programs, sports streaming, and much, much more. It is made for the enjoyment of people when needed! And, Roku is a corporation that manufactures multimedia devices such as televisions, speakers, fire sticks, etc. People often use both of them together. The Disney plus service is used along with the devices of Roku. What if your Disney Plus is not working on Roku? If this is what your problem looks like then you should know that this article is written for you!

Disney Plus Not Working On Roku

Sometimes the modest services fail to work, unfortunately. One of them is the problem that you have. Disney Plus not working on Roku is a common issue. 

You can fix it by following the steps mentioned below:- 

1. Restart the Roku device. 
2. Reinstall the service. 
3. Update the settings of both Disney Plus as well as Roku. 
4. Update the software of both Disney Plus as well as Roku. 
5. Clean out the cache memory of both the services. 

If you are unsure about how to accomplish any of these solutions mentioned above, then keep reading to know how to follow them accordingly. 

Why Is It Not Working? 

To resolve a problem for Disney plus not working on Roku you first need to understand what is the issue that is stopping it from working. 

Some possible reasons that Disney Plus is not working on Roku can be the following:- 

• Distance between router and Television. 
• Outdated version of Disney Plus.
• Outdated TV Software.
• Random and Unknown Errors of Disney TV.

Here are some possible problems and you can solve them easily because the solutions for the problems are mentioned ahead in this article. 

How to fix It? 

You can easily fix the issue of Disney Plus working on Roku by some solutions mentioned below:- 

1. TV Reset

• You can reset it by using the remote of Roku TV. 
• On your remote, press the home button 5 times.
• Press the Up button 1 time. 
• Press the rewind button 2 times.
• Press the fast forward button 2 times.

2. Rebooting Router 

• Unplug the source of the modem and router. 
• Wait for a minute and plug in the modem. 
• Wait for a minute again and plug in the router. 
• Wait for 2 minutes.

3. Updating the Disney Plus application

• Update Disney Application.
• Log out and log in to your ID. 
• If not solved, then delete the application. 
• Re-install the application. 
• Log in again to the same ID. 

Some Possible Errors along with solutions

There can be different errors because of why your Disney Plus is not working on Roku. 

Some of the possible errors and their solutions are mentioned below:- 

• Error Code 42- check your internet connection and re-fix the router and modem.
• Error Code 39- from all of the devices that you’ve logged in through your Disney plus account, Log Out and then Log In again. 
• Error Code 73- reset your internet connection. 
• Error Code 83- try troubleshooting your device. 
• Error Code 91- Check if your account is needed to be verified. If yes, then follow the steps needed. 

What to do if these things do not work out? 

Well, there can be many types of issues an individual can face. Each of the problems may be solved by the solutions mentioned above. 

For that, you can try the suggestions mentioned below:- 

• Try contacting Disney Plus through customer service contact. 
• Try using another Wi-Fi connection. 
• Try contacting Roku TV through customer service contact. 
• Also, you can try contacting a TV mechanic who will for sure solve the issue. 

How to contact the company in case of any queries? 

If the problems continue, you can simply try the method of contacting the company itself. They will for sure help you because it’s a known fact that a company should always help its loyal customers. 

You can try the following methods to contact the company:- 

• Disney Plus through contact number- 888-905-7888
• Roku TV through Email Address – generalcounsel@roku.com
• Roku TV through contact number- 816-272-8106

Conclusion 

In conclusion, you can fix the problem of Disney plus not working on Roku simply by following the different procedures, methods and steps explained above in this article. If the problem continues you are always free to give a call on the toll-free customer care number of the company also given in this article. Hope it helps!

FAQS 

1. Why does Disney Plus keep crashing on Roku TV? 

This may happen because the version you’re streaming for Disney Plus is quite old, do update it for a better experience. 

2. Is my Roku too old for Disney Plus? 

It might be true, many people consider that Roku is a bit old to use Disney Plus on it.