Officeworks is an Australian-based office supplies company. The stores of Officeworks are operated under other parent company Wesfarmers. This office supplies company has been in the market since 1994. The company was founded by Coles Group. The company is headquartered in Bentleigh East. Here in this article, we are going to look into the Phone Return Policy Of Officeworks.
Officeworks sells products starting from stationery to furniture. Other than that, the company also sells varieties of phones to customers. Customers are also given the choice of returning phones if they do not like them after use. But, the company does have its return policies or return terms and conditions.
The company is highly known for selling technology products to customers. The company not only sells products technical products but, its related products as well. Other than that, office supplies and popular safety products are common at Officeworks stores.
Officeworks Phone Return Policy
There are many companies in the country with varieties of return policies or terms and conditions. The companies will not accept any returns on any products if the terms and conditions do not match. So, there are certain policies or terms and conditions that an individual will need to follow before making a return.
In the same way, Officeworks do have its phone return policy or terms and conditions for acceptance. The simple return policies set by Officeworks are the following:-
- Individuals willing to return the item must do it before 30 days of purchase
- Before returning a product the individual must have satisfactory proof of purchasing. The sales executive will expect the original registered receipt or any online proof of purchase.
- The phone should not be broken or in a bad condition. If the individual is willing to return a phone then it must be given as it was given while purchasing.
- If there was any damage found while purchasing the product then the individual must inform the customer sales representative.
Now, these are some of the simple phone return policies set by Officeworks. If the company finds out that these policies are not met then they will strictly not accept any phones from any customers. So, the customer must ensure that all the policies are met before returning an item.
Steps to Return Officeworks Phone
Officeworks is known for selling varieties of technical products to customers at a relatively low price. Customers are offered a variety of phones with different price tags and categories. Visiting the official website of the company one can easily find out the categories they portray.
Still, the customers who are willing to make a return must follow some steps before making one. There are very few simple steps to follow if an individual is making a return to Officeworks. The steps to return a phone are the following:-
- Step 1:-
The first step before making a phone return is to fill in the application form. Yes, Officeworks do provide application forms to all customers who are willing to return any items. The application is easily available on the official website of the company.
The individual will need to fill in all the basic or the asked details asked in the form. After filling out the form, an individual can submit it either offline mode or online mode. It is always better to submit the application form on the online platform.
- Step 2:-
After the application form is submitted, the concerned team will be in touch within 5 days after approval. If the application form is approved for the product then the company will send an official mail with a Returns label ready for print.
The customer will just need to take a print of the label for further usage. We do not expect the customer to reply to the official mail sent by Officeworks.
- Step 3:-
The third step after submitting the return application form is to be ready for pickup. A sales executive team member will be at your doorstep anytime for the product pickup. Before you return the product, the customer must ensure that it is securely packed as it was during the time of purchase.
The executive team member will be there and will check the product before returning. He will ensure that there is no damaged material inside the box. If everything is perfect then the executive team will take your product back.
- Step 4:-
The fourth step after submitting your application form includes warehouse delivery. The product that is returned will go to the nearest Officeworks warehouse for further approval. The product will be inspected thoroughly for any damage or anything. If everything is perfect then they will make your payment within the next 7 working days.
Conclusion
The products sold at Officeworks are very rarely returned because they are sold in very good condition. Customers highly prefer buying products from the office-supplies company. Interestingly, the office supplies sold at Officeworks are offered at a very cheap price tag. If you are willing to buy office-related products then do not forget to visit Officeworks.
Frequently Asked Questions
- Is it good working at Officeworks?
Answer- Yes, Officeworks is a legit and one of the most comfortable office supplies companies available out there. The company was rated 3.9 out of 5.0 based on various customer reviews.
- Who are the direct competitors of Officeworks?
Answer- The direct competitors of Officeworks are Mehregan, Village Supplies, W.B. Mason Company, and many more.
- Who is the owner of Officeworks?
Answer- The current owner of Officeworks is Wesfarmers. Wesfarmers operates all of Officeworks’ stores and departments.
