With the increasing amount of e-commerce interference in our lives, we now even prefer to order food. Door dash is an online service that allows you to order food and get it delivered to your doorstep. So, Does Door Dash Tamper with food?
There is one simple answer to it the chances of food tampering happening are zero to none.
In this article, we will walk you through the reasons why there is merely any chance that you come across such a situation and if you do what step you need to follow in order to redeem the situation.
Reasons Why Door Dash Does not Tamper With food
Any stealing or meddling with food can happen only once in a blue moon. If the company doesn’t take care of these aspects, how would it even make a mark in the market? Who would order food online anymore?
The reasons to believe in this that your food reaches you untampered are enough to convince you.
Company’s policies: A door dash driver is well aware of the company’s policy. Before signing up, he is explained clearly that no such kind of events will be tolerated under any circumstances.
The company cannot compromise its credibility at any cost so they make sure that every driver adheres to the policy and provide the best food delivery services.
Restaurant sealing: Most restaurants seal their food using different methods. Either your food is sealed in a saran wrap or the company seals the food by using a sticker.
Irrespective of what method they use, the seals remain intact to avoid spillage and to ensure safe delivery.
Deactivation of rider’s account: Rest assured that drivers are well aware that if they are caught doing any kind of tampering, their accounts will be dismissed. And I highly doubt that any rider would risk his daily earing just for the sake of a few bites.
How can you tell if food has been tampered with?
You cannot say that this does not happen at all. 14% of people faced issues with damaged food deliveries. It can happen to you as well.
Now the question here is how to know that your food has been tampered with? Here are a few indicators and red flags you need to look out for whenever you receive your ordered food.
Broken seals: Many restaurants package their food with some kind of safety seal like a sticker. You need to look if the seal is intact then it is safe to eat and your food has not been tampered with.
Unusual stains: Now, it is common for now and then for your food to face some spilling but see if your food has any unusual stains.
Any tampered food will not be in your hands in mint condition. The stains will give it away that it was damaged by the Door Dash driver.
Unusual smell or Oduor: If your food has an unpleasant smell, you might want to consider the option that it was either not prepared well or the driver must have done something.
Now, keep in mind that any funky smell can also be the fault of the restaurant rather than the driver delivering the food.
Does Door Dash refund for poor food quality?
You had a hard and busy day. You come home and order food through Door dash in order to avoid all the hassle of cooking and cleaning the dishes but what happens?
Have you received damaged order or poor-quality food? You have spent your hard-earned money, you paid for his food and it is not even worth it?
Your money and your time both get wasted in all the waiting.
No one can accept a quality compromised food delivery. Luckily, Door Dash does provide a refund if you feel that the driver has tampered with the food.
Usually, Door Dash does not entertain any kinds of refunds. Once you have paid for the order, not getting your money back but door dash does make exceptions.
- The food delivered to you is damaged or spoiled.
- The food delivery was not on time.
- You did not get what you ordered.
In either of the cases, door dash takes full responsibility and the customer service will give a free refund. Door Dash does not compromise on quality and cannot let tampering with food cost them their customers.
How to Redeem the situation?
Let’s address the elephant in the room, now that you know something is off with your food delivery what to do now? You cannot possibly be okay with spending your money and getting the value for your money.
Door dash’s customer service comes in for the rescue. You can ring them up and ask for a refund and complain about the food quality.
Calling Customer service: You can call customer service of door dash at 855-973-1040 and let them know of the problem you are facing. They will immediately take care of your concerns and make sure it does not happen again.
Live chat: It happens sometimes that the call center gets overloaded and you are unable to reach them. You can still contact them through live chat and file you’re complaint there.
This may also take some time as company representatives might be occupied but they will reply as soon as possible.
There is no biggie if you received your food damaged. The company will refund your money with no questions asked.
Final Thoughts
Online food deliveries seem to be the new trend and the future. Food delivery companies like Door dash try their best to keep their customers happy by not compromising on quality.
The door dash makes sure that no door dash driver tampers with the food ordered. However, every once in a while, you might feel, something is not right and might want a refund.
Door Dash entertains and caters to every need of its customers in order to keep its name in the market.
