How To Cancel GrubHub Order?

GrubHub is an online food ordering and delivery service, native to America that connects people to restaurants. GrubHub is affiliated with over 320,000 restaurants in numerous cities across America. It was founded in 2004 by Matt Maloney. Let us know ‘How to cancel GrubHub order?’.

How to Cancel GrubHub Order?

How to Cancel GrubHub Order?

An order made on the GrubHub app or website may need to be canceled for a variety of reasons by either the restaurant or the diner. If a diner wishes to cancel an order already made, there is a certain process to follow.

Starbucks Rewards Hacks – Know Mo...
Starbucks Rewards Hacks – Know More

To cancel an order on GrubHub, an account must first be created, an order of food from a restaurant open and close by must then be customized and paid for in the app or website. Below is a step by step process on how to cancel an order.

Step 1

Open the GrubHub app or launch the website and tap Orders in the toolbar which is located at the bottom of the screen.

Step 2

The most current order placed on the app or website will then appear at the top of this page. Tap on it.

Step 3

The delivery details are displayed at the bottom of the screen while a Help bubble is located at the top-right corner, tap on it, then select Cancel order from the list of options that appears.

Step 4

Give a reason for canceling, then tap Chat With Us.

Step 5

A chat window will be opened, and a connection to a member of GrubHub’s customer service team will be established.

Step 6

The order will be reviewed, and the customer service team will inform the diner if the order can be canceled or not.

Getting a Refund on a Canceled Order

For a lot of diners, using a GrubHub delivery is one of the most convenient ways to get a meal without going out and it often arrives very quickly. However, there can be certain occasions when GrubHub deliveries take too long, never show up, the diner makes a mistake with an order or simply changes their mind and no longer wants the food. In such cases, the order can be canceled.

However, getting a refund is a different ball game. GrubHub will refund an order if an issue is found with the delivery or how the order was placed but in some cases, they can refuse to offer refunds at their own discretion or may not offer cash but a relatively equal amount in coupons or store credit.

Getting Cash Back as a Refund

It has already been established that GrubHub does not always give cash back as a refund to a canceled order. The best way to get money back however, is in a series of steps listed below.

Step 1

Contact the GrubHub customer support department.

Step 2

Follow the voice prompts and hold the line until a customer service agent comes on the line.

Step 3

State that an order has been canceled, explain the reason for the cancelation and then request for a refund.

Step 4

Ensure the complaint is well received by the customer service agent on the line and a response via email will be sent out in due time.

Now it must be very clear how to get money back on a canceled order on GrubHub, however getting cash back usually takes a minimum of 5 working days and this may even be longer depending on the financial institution the diner uses. Although it is advisable that one reads the GrubHub refund policy first.

Cancelation Fees

GrubHub may accept a request to cancel an order placed on its app or website by the diner, however, there are cancelation fees which will apply if they do so. The cancelation policies of restaurants may differ, but generally, the amount of the charge is dependent on the time of cancelation. If the order is canceled less than an hour after it was placed, GrubHub charges a $10 fee. If an order is canceled more than an hour after it was placed, GrubHub charges a $5 fee. 

In conclusion, GrubHub is a very efficient online method of food ordering and delivery with numerous restaurants and a wide variety of ways to customize a meal from a menu available, helping restaurants to grow their business and experiment by expanding their customers. It also gives options of using coupons, promo codes or store credit and a tip for the drivers can be calculated in the app or web.

It also has a very easy way of canceling an order, listed step by step above and a sure way of ensuring money back, upon cancelation.

Frequently Asked Questions

1. Does GrubHub have hidden fees?

GrubHub is facing new allegations of hidden charges in an effort to increase profits, however, the company has labeled the lawsuits it faces as “baseless” and “categorically wrong”. It denies any hidden fees although this is the company’s second lawsuit in seven months.

2. Do GrubHub drivers get paid if an order is canceled?

This is solely dependent on the time of the cancelation of the order. If an order is canceled before the driver picks the food from the restaurant, only a portion of the original offer will be earned, however, If the order is canceled after the food is picked up, the driver will receive the full offer amount.

3. Which city uses GrubHub the most?

As of May, 2021, New York City had generated the most revenue for GrubHub with a whopping 37% in profit.

4. Is GrubHub+ free to use?

GrubHub is not free to use. Food delivery services usually have a fee that needs to be paid before users can access them. GrubHub+ charges a standard service fee of $9.99.

5. Does GrubHub give coupons?

GrubHub gives customers a promo code or coupon for $10 off their first order of $15 or more, but to access this, customers need to sign up for emails from Grubhub by entering their ZIP code and email address. Customers also get other discounts through the emails they receive every week.

How To Cancel GrubHub Order?

Leave a Reply

Your email address will not be published. Required fields are marked *

Scroll to top