Introduction to Tesco:
Tesco Public Limited Company is the world’s third-largest retailer in producing gross revenues. We will discuss Tesco Phone Return Policy here. Founded by Jack Cohen in 1919, Tesco has its headquarters situated in Welwyn Garden City, England. It is a British transnational groceries and merchandise retailer.
Tesco PLC deals with a wide range of retail items such as garments, furniture, books, electronics, petrol, telecoms, and software and internet services. Tesco PLC operates the mobile virtual network operator (MVNO) company Tesco Mobile Limited in the United Kingdom, Ireland, the Czech Republic, and Slovakia.
The networks used by Tesco Mobile are O2 and Three Ireland. Tesco mobile has been providing telecommunication services through mobile phones, phone contracts, and SIM-only deals.
Tesco Phone Return Policy:
With an ambition to keep their customers happy and satisfied, Tesco mobile has well-prepared policies regarding the return of a product. There are instances when you buy a product from Tesco and it might not suit your requirements or the product might be defective.
In such conditions, the customers do not need to worry because Tesco has got it all covered up. Whether purchased from brick and mortar stores or online, there are provisions for its return. So let us take a look at their return policies on return of mobile phones.
1. Within two weeks from the date of purchase: In case of a malfunctioning phone within the first two weeks of its purchase, Tesco mobile facilitates a hassle-free refund of the product. The full amount of the price will be returned to the customer.
If the product was shipped from a brick-and-mortar store of Tesco, it needs to be returned within 14 days to the store along with all the belongings such as a headset, charger, earphones, battery, and SIM card, which were accompanied with it at the time of purchase.
2. Return and repair within two weeks to less than one year: If the phone bought from Tesco goes through any breakdown less than a year from its purchase, it can be returned to the company for repair purposes.
However, you need to keep in mind that any externally afflicted physical damage will not be resolved or repaired under the warranty conditions.
3. Repair after one year from the date of purchase: The warranty period expires after one year from the date of purchase. But customers can send their defective phone for a repair to the company.
However, the repair will not be free of cost, and the company charges for its repair services. The cost of repair will be sent to the customer before repairing it, and after the repair, the payment will be made online through debit or credit card.
4. Return after one year of purchase: Now, the customer might wish to save themselves from the hassle of the repairing process and return the phone for good without any repairs.
In this situation, Tesco’s return policy allows the customer to return the phone after paying an administration fee of €10.
How to return the phone for repair?
Customers can return their faulty phone for repair by calling at the Customer care contact of Tesco on 1749. The company will receive the request and log a return for the customer. One can also visit the Tesco store from where the phone was purchased and the customer service desk will help them with the further return process.
How long does it take to complete the return process?
The whole return process will take at least ten to fourteen business days from the date of return request being made. Once the phone has been returned by the customer and received by the company, refund will be debited to the customer’s account. But remember, the refund will be made only if the phone has been returned within thirty days from the date of its purchase.
Tesco Refund Policy:
- The refund will be made in the same mode as it was at the time of purchase.
- It would take around three to five business days to receive the refund amount through debit or credit card.
- Other than the above mentioned modes, refund can also be made via Clubcard voucher or Tesco Gift Card.
Frequently Asked Questions:
1. Where is the IMEI number printed on the product?
The IMEI number is printed on the box of the phone. It can also be found printed underneath the battery or by calling at *#06#.
2. Which one is better: Tesco mobile or EE?
In terms of price, Tesco is more affordable, whereas, EE charges higher rates. But in terms of the 4G network, EE remains in the top position. EE has a better speed of connectivity and coverage, whereas Tesco is low-priced and reliable.
3. Is Tesco available in all the countries?
Tesco is available and operates worldwide including Central Europe, Asia, and UK & ROI. It has more than 6800 stores all over the globe.
